L2 Tech Support

Overview

On Site
$20 - $30
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required

Skills

Break/Fix
Firewall
LAN
Laptop
Microsoft Windows
OS X
Printer Support
Active Directory
ServiceNow
VoIP
WAN

Job Details

  • Provide break/fix support for desktops, laptops, and peripherals.

  • Re-image devices, troubleshoot Windows OS, hardware, and enterprise applications.

  • Manage escalations, coordinate with third-party vendors, and document resolutions in ITSM systems (ServiceNow, Remedy).

  • Application & PC Support: Install, configure, upgrade, and refresh desktops/laptops while ensuring proper settings and user data retention.

  • Printer Support: Setup, configuration, driver installation, and vendor coordination for troubleshooting.

  • Provide onsite and remote technical support, managing ticket queues within SLA compliance.

  • Develop documentation (SOPs, KB articles) and coordinate vendor repairs/replacements.

  • Support networking, Active Directory, O365, VOIP systems, disaster recovery, and IT service enhancements.

  • Ensure strong stakeholder management with end-users, senior management, and project teams.

Required Skills:

  • Strong knowledge of Windows 10/11, Android OS, Mac OS, MS Office, Networking (LAN/WAN, Wi-Fi, Firewalls).

  • ITIL processes and SLA-based incident/problem management.

  • Excellent written/verbal communication and customer service skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.