.NET Support Lead

New Jersey - NJ

Pay Rate - $50/hr on C2C

Role is hybrid (3 days/wk)

Skills:

.NET

CI/CD

SiteCore

SQL

Customer issue resolution: Act as a point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve. Analyse production issue and support the application maintenance

Development work: Determine and prioritize maintenance work, which includes bug fixes, performance improvements, and security updates

Performance monitoring: Track team performance, analyze metrics, and implement solutions to improve service levels, customer satisfaction, and operational efficiency.

Process improvement: Identify areas for improvement, implement new processes, and create training materials to enhance support services.

Coordination and communication: Liaise with other departments to ensure smooth information flow and coordinate efforts to meet strategic objectives.

Operational management: Manage work queues, and ensure compliance with company policies and audit requirements.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role s business requirements, this is a hybrid position requiring 2 3 days a week in a client office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

Strong hands-on experience with .NET framework including VB .NET, Windows form.

Hands -on Experience in MQ and window service

Proven hands-on experience in building WebAPI

Proficiency in SQL Server databases and Active reports.

Desired to have exp with Azure cloud services.

These will help you stand out

Experience with CI/CD pipelines and DevOps practices.

Knowledge of cloud-native application development and serverless architecture.

Familiarity with Agile methodologies and tools like Jira or Azure DevOps.

Strong problem-solving skills and ability to work independently in a fast-paced environment.

Excellent communication and collaboration skills.

Mandatory skills (must be showcased on resume): NET Windows Forms, SQL, MQ

Years of experience required: 6-10