PC Refresh Technician

Position Description:

The PC Refresh Technician s role is to update and upgrade the agency's hardware and software throughout the client s office. This position requires a significant customer service background. These technicians interact with internal customers daily, resolving issues and acting as a liaison to other divisions within the company. The role includes travel to sites throughout the state of Arizona.

Responsibilities:

• Provide desktop support and assist customers on the company s network.
• Diagnose and fix computer-related problems, troubleshoot hardware issues, and research and implement potential solutions.
• Support the agency s warranty and non-warranty computer and printer repair work, and assist with assigned project tasks.
• Ensure compliance with standards for systems software and documentation.
• Install and configure PC hardware, software, and peripherals.
• Assist with major deployments of hardware and software.
• Attend section staff meetings.
• Complete mandatory training classes and other assigned classes.
• Travel between sites to accomplish tasks.
• Teach new staff members how to troubleshoot problems, set up and install network-related hardware, software, and other peripherals.
• Work with a team to upgrade and deploy new equipment and software.
• Assist with multiple projects at various locations throughout the state of Arizona.
• This position will require daily travel to work sites and may include travel to diverse locations within the state of Arizona, including possible multi-day and overnight stays.

Skills Required:

• Strong customer service skills.
• Excellent interpersonal, written, and oral communication skills.
• Advanced troubleshooting and problem-solving skills.
• Excellent self-organization and time management skills.
• Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met.
• The resource will be working in a professional environment and will be held to a dress code standard.
• The position will require extensive travel. The resource will need to have the ability to drive to various locations with a personal vehicle, possibly involving overnight stays.

Experience Required:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise.
• Knowledge of Microsoft products, including operating systems and Office.
• Competency in computer hardware configuration and repair.
• Understanding of Ethernet network topology to assist with troubleshooting network issues.
• Familiarity with IT infrastructure industry standards and best practices.
• Proficient in advanced troubleshooting skills.
• Capable of problem definition and alternative analysis.
• Experience with Active Directory, Windows 10, Windows 7, Server 2008, and Server 2012 engineering.
• Experience with backup solutions, time reporting, and MS System Center Operations Manager 2012 R2.
• Minimum of 4 years of current working experience in an IT field.
• Must have a current AZ Driver s license with a good driving record.

Education Required:

• Associate or Bachelor s degree in a related field.