Overview
On Site
USD 90,000.00 - 110,000.00 per year
Contract - Independent
Skills
Field Service
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Remote Support
Adobe AIR
Issue Tracking
Electrical Systems
Regulatory Compliance
Documentation
Mechanical Engineering
Assembly
Power Tools
Electrical Engineering
Schematics
Programmable Logic Controller
C++
Mechatronics
Help Desk
Customer Service
Attention To Detail
Privacy
Marketing
Job Details
Location: Bloomington, MN
Salary: $90,000.00 USD Annually - $110,000.00 USD Annually
Description: Our client is currently seeking a Field Services Engineer
The Field Service and Support Engineer is responsible for diagnosing, troubleshooting, and resolving mechanical, electrical, and software issues for existing clients. Acting as the primary point of contact for customers experiencing equipment problems, this role requires strong analytical and problem-solving abilities, excellent communication skills, and the ability to remain calm under pressure. Responsibilities include providing remote support via phone or online platforms and traveling to customer sites for maintenance, repairs, and installation of new equipment.
*This position involves a combination of office work and on-site visits across the United States and Canada. Travel requirements are approximately 40%, primarily involving air travel. When not on-site, the engineer is expected to work from the designated office location.*
This job will have the following responsibilities:
Qualifications & Requirements:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $90,000.00 USD Annually - $110,000.00 USD Annually
Description: Our client is currently seeking a Field Services Engineer
The Field Service and Support Engineer is responsible for diagnosing, troubleshooting, and resolving mechanical, electrical, and software issues for existing clients. Acting as the primary point of contact for customers experiencing equipment problems, this role requires strong analytical and problem-solving abilities, excellent communication skills, and the ability to remain calm under pressure. Responsibilities include providing remote support via phone or online platforms and traveling to customer sites for maintenance, repairs, and installation of new equipment.
*This position involves a combination of office work and on-site visits across the United States and Canada. Travel requirements are approximately 40%, primarily involving air travel. When not on-site, the engineer is expected to work from the designated office location.*
This job will have the following responsibilities:
- Deliver exceptional customer service through in-person, phone, and online interactions.
- Document issues, solutions, and time tracking using a ticketing system.
- Take ownership of technical problems and escalate complex issues to development teams when necessary.
- Perform investigative work and repairs on mechanical and electrical systems.
- Troubleshoot advanced electrical and mechanical problems.
- Install and commission machinery at customer sites.
- Ensure safety compliance in all activities.
- Develop and maintain technical procedures and documentation.
- Identify opportunities for product improvements and communicate with relevant teams.
- Utilize mechanical skills for assembly and site work, including use of hand and power tools.
- Apply electrical knowledge for fault finding, reading schematics, and working with PLC systems.
- Demonstrate proficiency in computer programming (preferably C++) and maintain strong technical skills.
- Work independently and collaboratively with internal teams, suppliers, and customers.
Qualifications & Requirements:
- Bachelor's degree in engineering (Mechatronics preferred).
- Experience with electronic helpdesk systems (preferred).
- Background in servicing or maintaining automated machinery (preferred).
- Customer service experience (preferred).
- Valid driver's license and ability to travel internationally (passport required).
- Strong attention to detail and ability to work independently or as part of a team.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.