Overview
On Site
Depends on Experience
Full Time
Job Details
Job Description:
Our client is seeking a highly skilled and experienced Technology Support Specialist to join their dynamic team in New Orleans, LA. This vital role is responsible for configuring and maintaining user-support services and software, exploring innovative solutions, and providing guidance and training to users and staff. The ideal candidate will be an integral part of a growing technical customer service group, demonstrating both independent and collaborative problem-solving skills in a high-energy environment.
Responsibilities:
Qualifications:
Pay Range: $60K - $70K Annually
This position is based in office and requires employee to work on-site.
Our client is seeking a highly skilled and experienced Technology Support Specialist to join their dynamic team in New Orleans, LA. This vital role is responsible for configuring and maintaining user-support services and software, exploring innovative solutions, and providing guidance and training to users and staff. The ideal candidate will be an integral part of a growing technical customer service group, demonstrating both independent and collaborative problem-solving skills in a high-energy environment.
Responsibilities:
- Efficiently respond to support-related emails, phone calls, and other communications.
- Maintain and configure enterprise user-support services and software.
- Identify and integrate innovative services and software to enhance user support.
- Provide instruction and training users and support staff on new and existing technologies.
- Coordinate support activities with team leaders and other staff members.
- Supervise, train, and mentor student staff in their assigned duties.
- Work collaboratively within an interdisciplinary team to achieve organizational goals.
Qualifications:
- High School Diploma/equivalent with nine years of experience in server support and public computing facilities, or a Bachelor's degree with three years of related experience.
- Proficient in managing both Windows or Macintosh operating systems and Microsoft Office Suite.
- Strong understanding of Internet-related applications and protocols (e.g., email clients, FTP clients, Web Browsers, IP addressing, subnetting, and 802.11).
- Excellent communication, interpersonal, and presentation skills.
- Ability to communicate effectively with both non-technical end-users and technical staff.
- Demonstrated commitment to providing outstanding customer service.
- Proven analytical and problem-solving abilities.
- Self-motivated, detail-oriented, and organized.
- Capability to work independently as well as part of a team.
- Ability to promptly resolve hardware and software issues.
Pay Range: $60K - $70K Annually
This position is based in office and requires employee to work on-site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.