Field Service Technician

Description:
Skilled and motivated Customer Support / Field Service Technician to play a crucial role in ensuring the success of our customers through optimal functioning of their Aerosol Jet systems. You will be the company's face to the customer and be responsible for the installation, maintenance and support of their systems. We will depend on your technical expertise and dedication to service to build strong customer relationships that result in our mutual success.

Responsibilities:
Install, configure and provide updates to client systems at customer sites
Provide technical support and troubleshoot issues onsite and by phone, email, and chat
Provide training in best practices to on-site personnel
Develop and maintain strong relationships with customers
Keep records of customer interactions, technical issues, and resolutions
Collaborate with cross-functional teams to resolve complex technical problems
Collaborate with internal teams to improve products and services
Maintain AJ and facility equipment at client St. Paul facility

Requirements
Associate's degree, Bachelor's degree in Engineering, military E4 or equivalent competency in Engineering, tech support, or a related field. E5 or equivalent preferred for the supervisor position.
Excellent problem solving and troubleshooting skills
Working knowledge of simple DC circuits and test procedures and a strong mechanical aptitude
Some knowledge of any computer language preferred
Experience in technical support or a similar customer facing role
Strong communication and interpersonal skills and a customer-centric mindset
Working knowledge of Microsoft Office and the Windows environment
Ability to work independently and collaboratively in a fast-paced environment
Willingness to travel domestically and internationally as required by customer needs
Able to utilize commercial air, ground and self-driven transportation
Ability to lift 50 pounds independently and access components from the floor to a five-foot level
Comfortable standing for long periods of time during on-site support and system demonstrations
Knowledge of Mastercam, AutoCAD, SolidWorks, Cognex Vision or motion automation a plus
Some knowledge of Mandarin a plus
Any level of security clearance a plus

Benefits:
Veteran-friendly environment
Attractive salary package based on experience
Extensive health, dental, vision, Telehealth, Short / Long Term Disability / LDD coverage
Eight days paid holiday and fifteen days of annual paid time off
401(k) retirement savings plan with employer matching percentage