Desktop Engineer

eNcloud Services Immediate requirement:
Title: Field Services/Depot repair Services/Level 3 Skill (And remote EUC support
Location: Erlanger, KY (Need Locals)
Type of Hire: 1099
Experience: 5+ years

Skill required:
Strong knowledge of operating systems, software applications, and remote support tools.
Excellent analytical and problem-solving skills.
Strong communication skills to effectively assist users remotely.
Ability to provide excellent customer service and support

Responsibilities:
Provide on-site technical support for hardware and software issues.
Install, configure, and set up new hardware and software for end-users.
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
Perform routine maintenance and updates on equipment to ensure optimal performance.
Communicate effectively with customers to understand their issues and provide timely solutions.
Maintain detailed records of service requests, resolutions, and equipment inventory
Repair and refurbish defective or damaged hardware components.
Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards.
Manage inventory of spare parts and ensure adequate stock levels.
Keep detailed records of repairs, parts used, and equipment status.
Ensure all repaired devices meet the organization's quality standards before returning them to users
Handle more complex technical issues that cannot be resolved by Level 1 support.
Provide remote desktop support to diagnose and resolve software and hardware issues.
Track and manage incidents using a ticketing system, ensuring timely resolution.
Assist users with technical training and guidance on software and hardware usage.
Serve as an escalation point for Level 1 support, providing guidance and support as needed.
Comprehensive Expertise in Structured Cabling: Demonstrated proficiency in network IT site surveys, design plans, and installations, ensuring robust, scalable infrastructure.
Project Management Capabilities: Strong skills in schedule and budget tracking, vendor selection, and overseeing project implementation to deliver projects efficiently.
Continuous Improvement and Standards Compliance: Dedication to improving structured cabling standards and ensuring compliance to reduce network failures and security breaches.
Maintenance and Lifecycle Management: Proactive approach to infrastructure sustainability by maintaining network backbones and managing hardware lifecycle.
Rapid Response and Escalation Process: Commitment to high service levels through clear escalation paths and quick issue resolution, minimizing operational impacts.
End-User Support and Experience Enhancement: Enhancing user experience through careful planning of moves and support, contributing to workplace safety and wellness.
Vendor and Integrator Relationship Management: Strong relationships with vendors and integrators ensure access to resources and support, achieving cost savings and improved service quality.
Innovation and Technology Integration: Stays current with technological trends, integrating modern technologies to maintain the organization's competitive edge.
Compliance and Security: Manages asset disposal process and MDM solutions to ensure data security and regulatory compliance.
Specialized Support for Business Operations: Direct contribution to operational efficiency through specialized hardware support.