Manager, IT Business Applications

Day (United States of America)

Manager, IT Business Applications

The IT Business Application Manager is a strategic leadership role within the hospital's Information Technology department, responsible for overseeing the planning, implementation, and support of enterprise business applications that are critical to clinical and administrative operations. This role ensures that technology solutions align with the hospital's mission of delivering exceptional patient care and operational excellence.

Key Responsibilities

• Lead the lifecycle management of business applications including Enterprise Resource Planning (ERP), financial systems, HRIS, and other operational platforms.
• Collaborate with department heads and leaders to assess needs, define requirements, and implement solutions that improve workflow efficiency.
• Direct, coach and mentor a team of application analysts and support staff, ensuring timely resolution of issues, system upgrades, and user training.
• Deliver regular performance evaluations, provide coaching and development plans, and handle disciplinary actions or terminations as needed in accordance with HR policies.
• Serve as the primary liaison between IT and business units for application-related initiatives, including vendor management and contract negotiations.
• Oversee change management processes, ensuring compliance with hospital policies, regulatory standards, and data security protocols.
• Track and analyze key performance indicators and service level agreements to ensure systems operate efficiently, reliably, and in alignment with user expectations.
• Participate in strategic planning and budgeting for IT initiatives, aligning application strategies with organizational goals.

Required Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Leadership Experience: Minimum of 3 years of progressive experience in Information Technology, including leadership roles.
• Application Management: Proven experience managing complex business applications (such as ERP, HRIS, or CRM systems), including hands-on involvement in software implementations and upgrades.
• Methodologies: Strong understanding of application management and software development methodologies (e.g., Agile, Waterfall) and when to apply them.
• Technical Proficiency: Familiarity with enterprise software ecosystems and integration between applications.
• Soft Skills: Excellent communication, leadership, and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders and to lead diverse teams.

Preferred Qualifications

• Workday Experience: Demonstrated experience in managing the Workday platform or similar enterprise resource planning (ERP) systems. This includes knowledge of Workday modules, configuration, and deployment of new features.
• Process Improvement: Familiarity with business process management and optimization techniques to streamline workflows and enhance application usage.
• IT Infrastructure Knowledge: Knowledge of IT infrastructure management and operations, to better understand how applications interact with the broader IT environment.
• Certifications: Relevant certifications (e.g., ITIL for service management, Workday certification, or PMP for project management) that demonstrate expertise and commitment to professional development.