Overview
Remote
$40+
Contract - W2
Contract - 6 Month(s)
Skills
Banking
Job Details
Digital Services Analyst- App support (Banking)- Remote- Only W2- NO C2C
Work Environment Mostly remote, but they need to be local to one of their branches and might be asked to come in from time to time
Locations: Alabama, Colorado, Georgia, Florida, North Carolina, South Carolina, Texas, Virginia
Duration: (6-9 months minimum but could be much longer and/or turn into contract to hire)
Visa: required no exceptions (Unable to sponsor visa)
Job description
- Support SSB s digital services within the online, mobile, ePayments and IVR platforms for both consumer and business customers
- Become proficient in all digital processes, systems and products
- Leverage structured problem-solving skills to coordinate multi-disciplinary issue resolution (involving the appropriate internal team members/external vendors and resolving service issues as quickly as possible)
- Work with IT and Incident Management teams to ensure IT procedures and policies are followed and problems within scope are documented and closed appropriately including root cause analysis
- Update and revise procedures and work instructions for all the digital systems and products as it relates to IT functions
- Assist with the execution of key initiatives on digital roadmap, including upgrades and releases
- Support and participate in testing efforts for upgrades and releases. Testing may include daily, weekly or monthly system upgrades and new feature testing
- Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements
- Communicate to business and technical partners on incidents as they occur, especially when they impact system performance or availability
- Interacts with 3rd party vendors or other internal solution owners that are a part of SouthState Bank s digital ecosystem to deliver resolution of incidents in a timely manner
- Works closely with other team members and cross functional IT team members to support digital channels and integration with other internal or external services
- Work will vary from day-to-day activities to project related tasks
- Mentors and helps to lead other junior team members
Required skills
- At least 6+ years of experience in support of digital banking platforms
- At least 5+ years of experience in a technical role
- Ability to multi-task and meet designated deadlines
- Strong organization skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.