Genesys IVR developer

  • Newark, NJ
  • Posted 8 hours ago | Updated 8 hours ago

Overview

On Site
$60 - $70
Contract - W2

Skills

Self Service IVR
Cloud CX
Analytics
Genesys
Reporting
Routing

Job Details

Job Title: Genesys IVR developer

Location: Hybrid 3 times a week in Newark, Nj

Requirements:

- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

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