Mgr, Logistics & Program Ops

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Manager of Logistics & Program Operations is responsible for leading the end-to-end logistics strategy, execution, and cross-functional program initiatives that support departmental and organizational training objectives. This role ensures operational excellence through strategic planning, vendor management, process optimization, and data-driven decision-making. Also includes managing the new employee onboarding process from a training perspective to ensure all new hires are provided with the same experience as they are welcomed into TriWest. A key component of the position includes fostering collaboration across teams and guiding staff in their professional development.

Education & Experience

Required:

Bachelor's Degree in business administration, logistics, supply chain management, education, organizational development, or related discipline; OR equivalent experience, to include any combination of education and experience
be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
3 years of experience in logistics, program operations, project management or training program management
1 year in a formal people supervisor or manager role
Proficient in MS Office - Project, Visio, Excel, SharePoint, Teams and Outlook
Familiarity with training delivery operations and onboarding processes to ensure consistency across new hire experiences

Preferred:

Master's degree in organizational leadership, instructional technology, or program management
Professional certifications (e.g., PMP, Lean Six Sigma, ATD CPLP)

Key Responsibilities

Directly supervise and provide guidance to the Training Coordinator and Training Onboarding Coordinator, ensuring alignment with departmental and organizational training objectives.
Serve as a liaison between training delivery teams and other departments to ensure seamless execution of training programs.
Lead the planning and execution of departmental training projects, ensuring milestones and deliverables are met on time and within scope.
Monitor project timelines, budgets, and resource allocation, proactively addressing risks or delays to keep initiatives on track.
Oversee scheduling and logistics for training sessions in coordination with workforce planning and business stakeholders.
Oversee the training component of the new hire onboarding process, ensuring every employee receives a consistent, high-quality experience from day one through their 90-day milestone.
Collaborate with leadership, management, HR, and Legal & Compliance to identify requirements that need to be addressed before hire and within the first 30 days of employment, which reduce organizational risk, while ensuring a seamless employee experience.

Collaborate with IT, HR, Security, and department managers to coordinate timely system access setup, identify potential bottlenecks, propose solutions, and ensure all stakeholders are aligned during the onboarding phase.
Partner with the Training Delivery Managers to support the delivery of orientation, track progress, and evaluate onboarding outcomes.
Support onboarding and training logistics by ensuring proper system setup and access for new employees.
Develop and oversee logistics strategies that support training programs across the organization.
Identify opportunities to streamline training project workflows and improve efficiency.
Provide direction to staff managing day-to-day logistics (registration, rosters, materials, technology), ensuring consistency and operational excellence.
Utilize data and analytics to measure the effectiveness of logistics and program operations, identifying trends and opportunities for improvement.
Drive continuous improvement initiatives in logistics and program operations to enhance efficiency, scalability, and learner experience.
Provide leadership and coaching to team members through one-on-one development, supporting career growth and building long-term success within the department.
Perform other duties as assigned.

Competencies

Communication / People Skills: Ability to communicate with people at different levels and backgrounds; adapt to different styles; listen critically; collaborate.

Computer Literacy: Comfortable working across multiple systems and software applications. Proficient in Microsoft Office suite, including Excel, Word SharePoint, and Teams and other relevant departmental tools.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Working Conditions

Working Conditions:

Regular and reliable attendance is required
Extensive computer work with prolonged sitting
Level II IT security clearance required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve !

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $136,000 to $152,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.