ServiceNow FSM Functional Consultant

Role : ServiceNow FSM Functional Consultant/Business Analyst

Location : Seattle, WA (Onsite)

L3 8+Years of relevant experience
We are seeking a highly skilled and motivated ServiceNow FSM Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement FSM solutions that will streamline field service operations in Customer s organization and enhance customer satisfaction.

Required Skills & Certifications:
Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management
Strong understanding of Employee Center or Employee Center Pro.
Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist FSM

Key Responsibilities:

Plan and drive of agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
Documentation of configuration requirements and user stories in Agile Development module of ServiceNow
Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection
Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work
Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
Review and validate design and FRS deliverables
Provide training to customer SMEs on features of ServiceNow FSM Module