Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Job Details
Job Description:
Our client is seeking a highly skilled and customer service-oriented Service Desk Tech I to join their team. This role involves providing first-level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfillment processes in line with the service desk objectives. The position is dynamic and requires an individual with excellent troubleshooting abilities and a passion for providing exceptional customer service.
Responsibilities:
Qualifications:
Pay Range: $20.00 - $22.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.
Our client is seeking a highly skilled and customer service-oriented Service Desk Tech I to join their team. This role involves providing first-level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfillment processes in line with the service desk objectives. The position is dynamic and requires an individual with excellent troubleshooting abilities and a passion for providing exceptional customer service.
Responsibilities:
- Answer incoming phone calls for technical support including but not limited to Microsoft Office suite issues, network configuration, and web browser add-ins.
- Provide support for printing issues, mobile devices, and utilize remote tools such as Bomgar to connect to client machines for troubleshooting.
- Respond to emails and voicemails concerning support queries and ensure all communications are logged and tracked.
- Engage in thorough documentation of all work performed within the ticketing system (ServiceNow).
- Install software via SCCM and ensure proper configuration and setup.
- Assist in virus and malware removal and provide guidance on prevention and best practices.
- Occasionally required to work overtime to assist the team in coverage due to vacation and illness, though this is not a regular expectation.
Qualifications:
- Minimum of 2 years of experience on a Service Desk or in Desktop Services.
- Proven ability to configure and troubleshoot mobile devices (iOS, Android, etc.).
- Strong working knowledge of Windows 10 and Office 365 suite.
- Some experience in technical writing for knowledge base article creation.
- Familiarity with Active Directory tasks such as changing passwords, unlocking accounts, and managing group membership.
- Understanding of SCCM for installing packages and verification.
- Excellent communication skills, both written and verbal, are essential.
- Must be able to provide exceptional customer service and support.
- Ability to work effectively in a team and independently when required.
Pay Range: $20.00 - $22.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.