Overview
Remote
On Site
$18.00 - $27.62 hourly
Contract - W2
Contract - Temp
Skills
Network
Acceptance Testing
Program Management
Web Portals
Application Support
Test Plans
Communication
Product Development
Product Management
Testing
Service Delivery
Critical Thinking
Conflict Resolution
Problem Solving
Relationship Building
FOCUS
Motivation
Adaptability
Customer Service
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
A client with Kforce is seeking a remote Application Support Specialist I to join their team in Mountain View, CA.
Summary:
An Expert Network User Acceptance Testing specialist will assist Program Management and Engineering as they launch new features for the clients Virtual Expert Portal (VEP). The Application Support Specialist will intake testing requests, meet with the requestor to develop a testing plan, work with Service Delivery to staff the test, and ensure the test meets all parties' expectations. After a test is concluded the specialist will debrief with the Program Manager and make recommendations based on feedback from the testers. There is also a range of administrative duties within this role. Excellent communication, and interpersonal skills, combined with technical skills are essential to success in this role.
Responsibilities:
* Intake feature enhancement testing requests for Product Development/Product Management Organize, advise, and execute on the testing requests for Product Development/Product Management
* Collect feedback from testers and deliver insights at the end of the test back to Product Development/Product Management
* Streamline and evolve the internal testing process through feedback from requesting teams
* Meet with Program Managers, Engineers, and Service Delivery teams to execute, influence, and deliver feedback after the feature enhancement test
REQUIREMENTS:
* Interpersonal and relationship-building: able to communicate with others to get information and influence, interacting directly with other support teams, product managers, and engineering teams
* Critical thinking/outside of the box: use your expertise, knowledge, own thought process, and intuition to assist with planning and execution of tests
* Problem Solving: focus on the facts and finding the right solution, adapt easily and able to deduce obscure problems
* Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities, relationship-building skills
* Ability to deduce obscure problems within complicated distributed systems
* Diligence, alertness
* Able to maintain focus on multiple tests running at the same time
* Self-motivation: displays a willingness to take on tasks without being asked
* Adaptability: comfortable in a constantly changing environment
* Comfortable supporting a wide range of end-user issues
* Willingness to engage other teams, seek help, ask questions
* Passionate about providing excellent customer service and follow-thru to completion
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
A client with Kforce is seeking a remote Application Support Specialist I to join their team in Mountain View, CA.
Summary:
An Expert Network User Acceptance Testing specialist will assist Program Management and Engineering as they launch new features for the clients Virtual Expert Portal (VEP). The Application Support Specialist will intake testing requests, meet with the requestor to develop a testing plan, work with Service Delivery to staff the test, and ensure the test meets all parties' expectations. After a test is concluded the specialist will debrief with the Program Manager and make recommendations based on feedback from the testers. There is also a range of administrative duties within this role. Excellent communication, and interpersonal skills, combined with technical skills are essential to success in this role.
Responsibilities:
* Intake feature enhancement testing requests for Product Development/Product Management Organize, advise, and execute on the testing requests for Product Development/Product Management
* Collect feedback from testers and deliver insights at the end of the test back to Product Development/Product Management
* Streamline and evolve the internal testing process through feedback from requesting teams
* Meet with Program Managers, Engineers, and Service Delivery teams to execute, influence, and deliver feedback after the feature enhancement test
REQUIREMENTS:
* Interpersonal and relationship-building: able to communicate with others to get information and influence, interacting directly with other support teams, product managers, and engineering teams
* Critical thinking/outside of the box: use your expertise, knowledge, own thought process, and intuition to assist with planning and execution of tests
* Problem Solving: focus on the facts and finding the right solution, adapt easily and able to deduce obscure problems
* Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities, relationship-building skills
* Ability to deduce obscure problems within complicated distributed systems
* Diligence, alertness
* Able to maintain focus on multiple tests running at the same time
* Self-motivation: displays a willingness to take on tasks without being asked
* Adaptability: comfortable in a constantly changing environment
* Comfortable supporting a wide range of end-user issues
* Willingness to engage other teams, seek help, ask questions
* Passionate about providing excellent customer service and follow-thru to completion
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.