Customer Service Manager

Overview:
Seeking a dependable, customer-oriented Customer Service Manager to lead daily front-office and administrative operations in our Connecticut location, near Orange.  This role blends direct customer interaction with behind-the-scenes coordination, playing a key part in ensuring a smooth and professional experience for all walk-in visitors.
As the face of the retail location, you’ll assist customers with account and service needs while coordinating with internal teams for efficient service delivery. You’ll also manage front-office functions, maintain an organized and welcoming environment, and support operational needs across departments.  
Salary is $50,000 annually, depending on experience. Key Responsibilities:

• Supervise part-time support staff and assign tasks as needed
• Handle incoming mail, data entry, internal reporting, and general office logistics
• Maintain a professional, customer-friendly atmosphere in the retail space
• Welcome and assist customers in person with service activation, billing questions, account support, and troubleshooting
• Manage day-to-day front office activities including cleanliness, inventory, organization, and supply levels
• Coordinate with technical and field teams to schedule appointments and track service requests
• Support administrative and marketing efforts as directed by leadership
• Assist with onboarding new customers and ensure accurate recordkeeping
• Monitor office and product inventory; restock or reorder supplies as necessary

 Qualifications:

• Professional appearance and a proactive, service-oriented mindset
• 2+ years of experience in a customer service, administrative, or retail setting (experience in telecom or front-office environments a plus)
• Strong communication and interpersonal skills
• Highly organized, detail-oriented, and able to multitask effectively
• Comfortable using digital tools and customer management platforms

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.