Overview
Hybrid
Depends on Experience
Full Time
Skills
Support Analyst
Help Desk
MS 365 applications
including Word
PowerPoint
Excel
Outlook
Forms
Teams
Bookings
Incident
Change
Service Request
and Asset Management
Job Details
Role is Tech Support Analyst
Position is Hybrid
Interview type is In Person Only
Start Date: 07/21/2025 & End Date: 06/30/2026
Worksite Address: 301 HALIFAX STREET PETERSBURG VA (Local Only)
Required / Desired Skills
Bachelor s degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
Experience troubleshooting hardware and software hands-on or from a service desk
Demonstrated skills in creating professional communications to users.
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Demonstrated success working as a team member and collaborating to achieve objectives.
Microsoft Office Specialist Certification -Associate or Above.
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Excellent project management skills and ability to manage multiple priorities
PC/Hardware experience
Some level of desktop support experience and supporting a Windows 10environment
Hardware/software troubleshooting experience
Full Description:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.