The Customer Support Executive (need French or Portuguese speaker)

Overview

On Site
$20 - $22
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

French or Portuguese

Job Details

Primary Skills
The Global Support C..
Job Description
Local or nearby

Language Proficiency:

Fluent in French or Portuguese

ESSENTIAL JOB FUNCTIONS

The Global Support Contractor will act as the secondary point of contact for ALSAC s global foundation partners in the Sub-Saharan Africa, providing comprehensive support to the Senior Regional Liaisons in all foundation-related matters. This role is pivotal in enhancing the fundraising and organizational capacity of our international partners.

  • Supports the Sr. Liaison, helping to strengthen the fundraising and organizational capacity of our international partners.
  • Maintains in the team s CRM, up-to-date knowledge of facts relating to revenue, priority education opportunities, and challenges.
  • Provides program support including language for all programs ALSAC s provides.
  • Plans and executing foundation assessments as well as participates in any workshops.
  • Drafts all assessment reports and works in collaboration with the Sr. Regional Liaison to create strategic growth plans for ALSAC senior management.
  • Collaboratively works with ALSAC subject matter experts and alliance members to organize coaching/shadowing initiatives.
  • Supports processes to support internal operations of ALSAC Global team.
  • Organizes logistics for all ALSAC and Foundation Alliance Member travel, ALSAC led workshops, and onsite and abroad events.

REQUIREMENTS

  • Very strong communication and interpersonal skills, and public speaking skills.
  • Requires demonstrated skill in working within a complex environment at senior levels with strong capabilities in planning, organization, and management.
  • Requires occasional travel and work locations on an international basis on weekends and evenings when necessary (travel up to a few times a year).
  • Ability to work collaboratively with internal and external partners.
  • Clear understanding of global cultures and experience in global work.
  • Organizes and supports all communications with assigned foundation partners with monthly calls and all new programs.
  • Cultural and regional awareness/knowledge of the supported area, including understanding how culture influences communications, interactions, and regional relationships.
  • Knowledge of fundraising, operations, marketing and public relations, is beneficial.

REQUIREMENTS

  • Experience in data entry, note-taking, and supporting leaders (regional leaders, liaising).
  • Strong organizational and time management skills.
  • Proficiency in MS Office, including basic Excel skills.
  • Minimum of 3-4 years in a similar role preferred (Open to candidates who satisfy language requirements in lieu of requested years of experience).
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