Quality Engineer

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Quality Engineer II.

Type: Contract
Job Title: Quality Engineer II
Location: Fairport, NY (hybrid remote)
Candidates must be able to commute and work onsite in Fairport, NY
Pay Rate: Based on experience
Work Hours: M F 8am 5pm
Education: See below

Description:
The Quality Engineer II will support the Advanced Optics Division by managing customer feedback from initial submission through resolution. This includes validating and classifying feedback, initiating and tracking corrective actions, and driving continuous improvement initiatives. The role demands strong root cause analysis skills, effective communication with internal stakeholders, and the ability to synthesize data for quality reporting. This individual will be the key liaison between customers, commercial teams, and manufacturing sites to ensure high standards of product and service quality.

Requirements:
Review and validate SalesForce feedback entries from customer service and commercial groups
Classify entries by risk level and transfer to site-specific CAPA systems (SharePoint, EtQ, etc.)
Follow up with plant, engineering, and commercial teams to ensure timely completion of corrective actions
Escalate critical issues to site and division leadership
Create and monitor KPIs and action plans related to customer satisfaction
Lead training sessions on the feedback process and root cause analysis tools
Drive improvements to feedback workflows, aligning SalesForce, SAP, and EtQ systems
Prepare monthly division quality reports using PowerBI, SalesForce, and EtQ

Required Qualifications

Education:
Associate's Degree in Engineering or a related scientific field (minimum)
Bachelor s Degree in Engineering or Science (preferred)

Qualifications:
Minimum of 3+ years of manufacturing experience, with time spent in a quality or process engineering role
Strong persuasion and negotiation abilities
Effective project management and multitasking capabilities
Independent worker with strong prioritization and organizational skills
Excellent attention to detail and a strong sense of urgency
Proficient in Microsoft Office; strong written and oral communication skills in English
Ability to convey data analyses clearly across multiple organizational levels

Desired Skills:
Proficiency with 8D methodology and problem-solving tools
Familiarity with SalesForce, SAP, PowerBI, EtQ, and Camstar
Experience in customer service or client-facing roles

Additional Information:
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company