Customer Data and Insights Manager

Strategically design, architect, and govern the VoC Data Mart, simplifying complex data integrations and future-proofing our infrastructure for corporate data strategies.

Responsibilities:

• Apply advanced analytical judgment and deep domain expertise to uncover nuanced, non-obvious insights from disparate datasets, transcending automated correlations to drive strategic decisions.
• Drive the strategic vision and evolution of our VoC data integration framework, designing resilient, scalable infrastructure that anticipates future needs and technological shifts.
• Curate and interpret Quarterly VoC reporting to tell compelling, human-centric stories, synthesizing complex data into clear narratives that reveal nuanced wins, challenges, and opportunities beyond raw data.
• Partner proactively with stakeholders to deeply understand operational needs, then architect bespoke data pipelines to precisely capture critical data events and address business challenges.
• Establish proactive, adaptive methodologies for data pipeline management, anticipating and strategically responding to upstream data shifts for long-term stability and integrity.
• Collaborate to co-create impactful and ethically sound data visualizations, ensuring compelling stories while upholding high standards for confidentiality, ethical representation, and analytical rigor.
• Champion innovative AI applications to enhance customer storytelling with profound understanding and empathy, exploring new frontiers in AI-driven insights while ensuring a human-centered CX approach.

Requirements:

• Bachelor s degree or equivalent work experience
• Demonstrated experience with relational databases and the complexities of establishing data relationships between disparate systems; SQL proficiency required
• Keen eye for accuracy and detail in managing data architecture
• Experience with data visualization tools, Tableau preferred
• Significant knowledge in ETL processes, ability to create and manage your own ETL processes
• Familiarity with systems integrations fundamentals
• Demonstrated data architecture experience in a B2B environment, preferred
• Familiarity with DBT processes, preferred - ability and willingness to be the expert on the team
• Qualtrics experience preferred, willingness and ability to learn Qualtrics required
• Independent and curious in nature with a clear ability to recognize where your knowledge limitations are and when you need to seek guidance
• Belief in ownership of your role and take initiative to find opportunities, develop plans that inspire others, and ensure execution through measured results
• Thrive in an environment that encourages openness

Preferred:

• Experience with Python and Databricks