Collection specialist

Our client is a Fortune 500 financial and payments technology company, and leads the industry in innovation, scale, and service.
They are now looking to add to their team and are looking to hire an "Collection specialist . This role will be based out of Alpharetta, GA is 100% onsite.
*Not a billing position, her department is collections*
Key Skills

• 2 years of experience in collections
• Solid with Excel there will be an Excel test after the first round IV

Responsibilities:

• Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed
• Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.
• Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)
• Prepare weekly/monthly aging reports for management, with notes on status of collection efforts
• Process credit and accounting tickets for support renewals & returned equipment
• Process credit card receipt
• Gather and provide all pertinent information to forward accounts to collection agency
• Support co-workers with other projects as needed
• Follow departmental procedures
• Cooperate and communicate with other team members and departmental staff to meet business goals
• Follow all company policies and procedures, including adhering to scheduling and attendance requirements
• Perform other duties as requested or required by business conditions.

Skills:

• Expert Excel skills
• Strong written communications skills
• Clear, articulate, professional verbal communications skills
• Comfortable communicating with customers via phone and/or email
• Ability to work in a fast-paced environment on multiple tasks simultaneously

Education and Experience Required

• Must have prior collections experience- preferably with a minimum 2 years
• Experience with Microsoft Excel

Preferred:

• Oracle and Salesforce experience
• Accounting Degree Preferred

Keywords:

• Must have prior collections experience- preferably at minimum 2 years
• Experience with Microsoft Excel