Analytics Program Manager (Real Estate Lending)

Overview

To recommend effective, innovative, and measurable ways to leverage the digital channels to increase member satisfaction as well as product and service acquisition and usage. To develop online analytics strategy and manage the day-to-day execution of all digital/web analytics activities and reporting projects, and align the online measurement approach to support the corporate strategic plan.

This role requires a strategic leader who can engage and influence partners, drive program delivery, and foster cross-team collaboration while contributing to role clarity and process improvement. Success is built on a strong foundation of clear, timely communication, accurate documentation, and proactive issue escalation. The ideal candidate understands key business metrics, has a desire for continued growth, and upholds high standards for stakeholder engagement and process alignment. Representing the APM function with professionalism, they balance operational excellence with strategic growth.

Responsibilities

• Develops and implements business analytics strategies designed to meet Navy Federals digital channel goals
• Evaluates high level metrics and detailed analysis to trend online and mobile channel performance
• Selects appropriate measurement methodology to determine incremental results for new activities in online and mobile channels
• Employs advanced statistics and data mining techniques to provide insightful analyses and improve member experience
• Monitors macro-economic trends, design trends, and media market environment
• Oversees the completion of essential proactive and ad-hoc analysis
• Ensures extensive collaboration with the digital channel teams, strategic partners, senior leadership, and project management teams
• Collaborates with team members to establish digital channel goals, objectives, and future opportunities
• Leverages analytics and analyses to assist in guiding the digital strategy with a focus on business objectives and actionable plans
• Leads the efforts in developing and measuring key performance indicators, reports progress to leadership
• Makes recommendations based on analyses of the digital channel member interaction overlaid with the business strategy to determine improvement opportunities
• Develops and submits reports and makes recommendations for digital banking initiatives to leadership
• Ensures effective project management/delivery of analytics projects
• Develops processes to ensure online tracking, timely communications, and offer fulfillment
• Recommends new ways to enhance online and mobile channels
• Derives appropriate action recommendations and works in partnership with business units to ensure implementation
• Ensures accurate process and methodology is documented
• Manages and appropriately prioritizes multiple overlapping projects
• Actively participates in cross-functional team activities, provides expertise on data types / sources, offering original perspectives and conventional views
• Regularly produces and reviews operational reports on overall online and mobile channel results
• Assists with selection and development of staff
• Assists with selection of lower-level staff, provides input on performance evaluations, mentors, and trains staff to ensure continuing skills development
• Provides input and oversight of budget requirements, report variances and recommends adjustments to budget that support business needs and goals
• Performs other related duties as assigned

Qualifications

• Demonstrated experience using website analytic tools such as Adobe/Omniture, SiteCatalyst, Google Analytics or other third-party tools
• Demonstrated understanding of usability/web design principles
• Demonstrated understanding of principles and practical application of statistical analysis and reporting
• Working knowledge of the product management life cycle
• Advanced knowledge of product/marketing trends and related environmental considerations
• Advanced knowledge of analysis (path analysis, funnel behavior, ROI calculations, customer profiling, segmentation analysis and use of design of experiments to structure tests)
• Strong understanding of customer and market dynamics and requirements relationships
• Ability to adapt in a rapidly changing, fast-paced work environment
• Demonstrated project management skills
• Excellent judgment, analytical and decision-making skills
• Outstanding verbal, written communication, and data presentation skills
• Demonstrated direct/database marketing skills
• Excellent interpersonal skills, including the proven ability to establish and maintain effective
• Bachelor's degree in a related field, or the equivalent combination of education, training, and experience

Desired Qualification(s)

• Experience in developing and managing marketing/business analyses
• Bachelors or advanced degree in quantitative discipline such as Mathematics, Statistics, Economics, Engineering, Operations Research, or related field of study

Hours: Monday - Friday, 8:00AM - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.