Technical Analyst 4-Support

Job Description

Entity: Oracle America, Inc.

Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.35129)

Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field followed by 7 years of progressive, post-baccalaureate experience in job offered or in a Technical Analyst-related occupation. Position requires:

• Troubleshooting issues related to application performance, issues with connectivity/latency/functionality of the interfaces to internal and external IT system and functional issues of end user within a large Enterprise - level web application;
• Investigating root cause analysis and providing recommendations for resolving issues;
• End to end ownership of cross - team implementation of solutions, through code and / or configuration changes, while addressing customer experience considerations;
• Attending end-users meetings to understand business requirements and develop design documents;
• Design, document, develop, test and implement complex software programs using Oracle databases (8i and R12), PL/SQL and Developer 2000;
• Maintenance of legacy production Oracle Order Suite of applications and development and maintenance of necessary interfaces to store co-mingled legacy and EBS-entered data in Corporate Order Entries customer and order repositories;
• Creating test data using SQL Script and Backend data using TOAD;
• Preparing test plan, test cases and test schedule and recording defects and analyzing test results;
• Writing extensive test cases to cover all new enhancements;
• Testing cases and documenting bugs into the Quality Center; and,
• Writing PL/SQL procedures, packages, triggers in oracle 9i/10g (Developer 10g/9i) as required.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4

About Us

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