Overview
On Site
USD 25.00 per hour
Full Time
Skills
Computer Science
ServiceNow
Management
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Accounting
Communication
Multitasking
Writing
SQL
Scripting
Technical Support
Knowledge Base
Help Desk
Training
Industrial Relations
Law
LOS
Recruiting
Immigration
Job Details
Date Posted: 08/15/2025
Hiring Organization: Rose International
Position Number: 487073
Industry: Government
Job Title: Help Desk Technician
Job Location: Albany, NY, USA, 12226
Work Model: Onsite
Shift: 8:00 AM - 5:30 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Case Management, Computer Literacy, Help Desk, MS Office, SharePoint
Experience Desired: Experience utilizing ServiceNow or other ticket/case management software (1 yrs); Strong MS Windows expereince including but not limited to Word, Outlook, and Excel (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
**Our pay rate is competitive based on the Client's desire for the best overall value. Pay rate is determined based on skills required, years of experience, and specific Client requirements.**
Required Education:
High School Diploma or Equivalent
Preferred Education:
Computer Science related degree
Required Experience, Skills, and Knowledge:
Experience with ServiceNow or other ticket or case management software is a plus
Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
Knowledge of basic accounting principles
Excellent communication skills
Works well with others
Reliable and trustworthy
Ability to multi-task and set priorities
MS SharePoint knowledge is desirable
Ability to write non-technical correspondence, communicate in writing
Ability to run SQL scripts or queries is a plus
Computer Support Specialist Job Responsibilities:
1st Level Support for Help Desk and Security Incidents
Answer calls and e-mail messages as they come into the Help Desk
Accurately document all issues and requests during the initial call
Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
Establish and maintain a working knowledge of the department's navigation, procedures, and processing requirements
Support users in the use of the system including, but not limited to, navigation, access, and reports.
If required, route issues and requests to appropriate second line of support
Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
Participate in appropriate training, workgroups and agency meetings
*Offers are contingent upon successful completion of background check requirements*
Parking is available at this location.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 487073
Industry: Government
Job Title: Help Desk Technician
Job Location: Albany, NY, USA, 12226
Work Model: Onsite
Shift: 8:00 AM - 5:30 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Case Management, Computer Literacy, Help Desk, MS Office, SharePoint
Experience Desired: Experience utilizing ServiceNow or other ticket/case management software (1 yrs); Strong MS Windows expereince including but not limited to Word, Outlook, and Excel (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
**Our pay rate is competitive based on the Client's desire for the best overall value. Pay rate is determined based on skills required, years of experience, and specific Client requirements.**
Required Education:
High School Diploma or Equivalent
Preferred Education:
Computer Science related degree
Required Experience, Skills, and Knowledge:
Experience with ServiceNow or other ticket or case management software is a plus
Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
Knowledge of basic accounting principles
Excellent communication skills
Works well with others
Reliable and trustworthy
Ability to multi-task and set priorities
MS SharePoint knowledge is desirable
Ability to write non-technical correspondence, communicate in writing
Ability to run SQL scripts or queries is a plus
Computer Support Specialist Job Responsibilities:
1st Level Support for Help Desk and Security Incidents
Answer calls and e-mail messages as they come into the Help Desk
Accurately document all issues and requests during the initial call
Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
Establish and maintain a working knowledge of the department's navigation, procedures, and processing requirements
Support users in the use of the system including, but not limited to, navigation, access, and reports.
If required, route issues and requests to appropriate second line of support
Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
Participate in appropriate training, workgroups and agency meetings
*Offers are contingent upon successful completion of background check requirements*
Parking is available at this location.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.