Technical Service Delivery Manager-- Hadoop

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Hive
Spark
HDFS
Kafka
Oozie
hadoop
Google BigQuery
SQL
AI/ML
GCP
AWS
Devops
azure
Big Data
Cloud Computing
Data Modeling
Data Warehouse

Job Details

Position: Technical Service Delivery Manager
Location: Onsite
Experience: 12+ Years
Skills: Hadoop, BigQuery, AI/ML, Cloud Platforms, Team Management (Onshore/Offshore)

We are seeking a highly skilled Technical Service Delivery Manager with strong hands-on experience in Hadoop, Google BigQuery, and knowledge of AI/ML technologies. This role requires a seasoned leader capable of managing large-scale data platforms, ensuring seamless service delivery, and coordinating with onshore and offshore teams to meet client expectations and business goals.

Key Responsibilities

Service Delivery & Operations

  • Oversee end-to-end technical service delivery for data platforms built on Hadoop, BigQuery, and cloud ecosystems.

  • Ensure high availability, scalability, and performance of data pipelines and data warehouse environments.

  • Monitor SLAs, KPIs, service metrics, and proactively drive issue resolution.

  • Manage change, incident, and problem management processes following ITIL best practices.

Technical Leadership

  • Provide hands-on technical guidance in Hadoop ecosystem components (HDFS, Hive, Spark, Yarn, Oozie, Kafka).

  • Lead optimization of BigQuery environments including performance tuning, cost optimization, and data modeling.

  • Work closely with engineering teams to integrate AI/ML models into data pipelines and operational platforms.

  • Drive automation and efficiency improvements using modern DevOps and cloud-native tools.

Team & Stakeholder Management

  • Lead and mentor both onshore and offshore teams, including data engineers, analysts, and support engineers.

  • Coordinate resource allocation, workload distribution, and shift planning for 24/7 or follow-the-sun operations.

  • Collaborate with cross-functional teams architecture, product, QA, and cloud operations to ensure seamless project execution.

  • Maintain strong customer relationships and act as the primary point of escalation for clients.

Project & Delivery Management

  • Drive project planning, delivery roadmaps, and release management activities.

  • Conduct risk assessments and implement mitigation strategies.

  • Prepare and present weekly/monthly status reports to stakeholders and senior management.

  • Ensure adherence to compliance, governance, and security standards.

Required Skills & Qualifications

  • Bachelor s or Master s degree in Computer Science, Engineering, or related field.

  • 12+ years of experience in data engineering, big data technologies, or service delivery roles.

  • Strong hands-on expertise in the Hadoop ecosystem (Hive, Spark, HDFS, Kafka, Oozie).

  • Practical experience with Google BigQuery, including SQL, optimization, and cost management.

  • Working knowledge of AI/ML concepts, model integration, and cloud-based ML tools.

  • Proven experience managing onshore and offshore teams in a delivery environment.

  • Strong analytical, problem-solving, and communication skills.

  • Experience with cloud platforms (Google Cloud Platform, AWS, or Azure) and DevOps tools preferred.

  • ITIL certification is a plus.

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