Overview
On Site
USD 75,225.00 per year
Contract - W2
Skills
Bilingual
French
English
Project Management
Performance Management
Preventive Maintenance
Call Center
Phone Support
Laptop
Network
Database
Process Improvement
Technical Support
Service Desk
Computer Hardware
Documentation
Citrix
Cellular
Android
IOS Development
Microsoft Operating Systems
Microsoft Windows 7
Microsoft Windows
Microsoft Office
BMC Remedy
ServiceNow
Microsoft SCCM
Active Directory
Communication
Customer Service
PASS
Job Details
** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! **
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** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Service Desk Specialist or IT Help Desk (Bilingual: French/English)
Job Ref #:43580
Duration:6 Months to Hire (Contract To Hire)
Location:ONSITE - Dallas, TX 75225
Pay Rate:OPEN/Marke Rate (W2 Only)
This role is 100% ONSITE, no remote work is offered
SHIFTS AVAILABLE:
1st Shift:7am - 4pm
2nd Shift:4pm - 1am
3rd Shift:10pm - 7am
Seeking to hire several Service Desk Specialists to support a 24/7 Call Center, troubleshooting technical issues for PC's, Laptops, Software/Hardware and Peripherals.
Responsibilities Include:
Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
Work with Laptops, PCs, Mac's, and peripherals issue
Triage Level I and Level II trouble tickets
Resolve print, network and connectivity issues
Interface with infrastructure, database, and development personnel
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
** MUST speak fluent French and English**
2+ years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
Excellent communication, documentation and customer service skills
Experience working with cellular support (Android and iOS)
Experience working with Windows (PC) and Macintosh and peripherals issue
Experience working with Citrix
Experience providing cellular support (Android and iOS)
Experience providing virtual support
Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
Experience using ticketing systems, such as Remedy or ServiceNow or other ticketing systems
Experience using SCCM and Active Directory
Excellent communication and customer service skills
Other Requirements:
Must be able to pass a 10 panel drug test and Criminal background check
Must have a valid driver's licence and reliable transportation
Must be able to work ONSITE full-time, no remote work offered.
Must be able to interview ONSITE
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
===
** We will NOT accept 3rd Party (C2C) Contractors **
===
Position:Service Desk Specialist or IT Help Desk (Bilingual: French/English)
Job Ref #:43580
Duration:6 Months to Hire (Contract To Hire)
Location:ONSITE - Dallas, TX 75225
Pay Rate:OPEN/Marke Rate (W2 Only)
This role is 100% ONSITE, no remote work is offered
SHIFTS AVAILABLE:
1st Shift:7am - 4pm
2nd Shift:4pm - 1am
3rd Shift:10pm - 7am
Seeking to hire several Service Desk Specialists to support a 24/7 Call Center, troubleshooting technical issues for PC's, Laptops, Software/Hardware and Peripherals.
Responsibilities Include:
Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
Work with Laptops, PCs, Mac's, and peripherals issue
Triage Level I and Level II trouble tickets
Resolve print, network and connectivity issues
Interface with infrastructure, database, and development personnel
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
** MUST speak fluent French and English**
2+ years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
Excellent communication, documentation and customer service skills
Experience working with cellular support (Android and iOS)
Experience working with Windows (PC) and Macintosh and peripherals issue
Experience working with Citrix
Experience providing cellular support (Android and iOS)
Experience providing virtual support
Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
Experience using ticketing systems, such as Remedy or ServiceNow or other ticketing systems
Experience using SCCM and Active Directory
Excellent communication and customer service skills
Other Requirements:
Must be able to pass a 10 panel drug test and Criminal background check
Must have a valid driver's licence and reliable transportation
Must be able to work ONSITE full-time, no remote work offered.
Must be able to interview ONSITE
==
==
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
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