Tier2 Deskside/Systems Technician

Tier 2 Deskside/System Technician
IT Support Department
Arlington, TX - On-Site Policy
Contract

About Our Client
Our client is a Fortune 500 technology, engineering, and science solutions company that has been serving government and commercial markets for decades. They specialize in providing advanced technical solutions across defense, intelligence, civil, and health markets, operating nationwide with a focus on critical infrastructure and national security missions. The company is known for its commitment to solving complex challenges through innovative technology solutions and maintaining the highest standards of security and reliability in mission-critical environments.

Job Description
Join a dynamic team providing essential 7x24x365 technical support in a fast-paced government contracting environment. As a Tier 2 Deskside/System Technician, you'll be the primary point of contact for on-site desktop and laptop support, working directly with end users in the Nuclear Regulatory Commission's IT environment. This role offers excellent opportunities for professional growth while supporting critical government operations that impact public safety and national security.

You'll work in a collaborative environment that encourages career development, gaining valuable skills in time management, critical thinking, and complex problem-solving. The ideal candidate is passionate about providing exceptional customer service, thrives in high-availability environments, and enjoys the variety that comes with supporting both routine IT needs and emergency response situations.

Duties and Responsibilities

• Provide on-site 7x24 deskside support and break-fix services for desktop and laptop devices
• Deploy and configure Windows 10 and 11 hardware devices with minimal disruption to operations
• Process tickets and update CMDB using ServiceNow ITSM system
• Coordinate with Tier 3 teams for system changes and upgrades
• Support disaster recovery and continuity of operations exercises
• Maintain high-availability environments through virtualization and redundancy best practices
• Perform system maintenance tasks including software upgrades, backups, and recovery
• Review systems weekly for critical updates and security threats
• Provide after-hours on-call support for production environment issues
• Document all resolutions and maintain performance standards for response times
• Configure and deploy mobile devices, laptops, thin clients, and desktop equipment
• Perform asset control tasks and equipment procurement, deployment, and disposal
• Provide guided network and systems support for customer headquarters needs

• Bachelor's degree with 3+ years of relevant experience OR equivalent experience in lieu of degree
• Experience preparing and deploying Dell laptop and desktop devices with Windows 10/11 imaging
• Proficiency with Microsoft Office Suite and ServiceNow ITSM ticketing systems
• Strong analytical and troubleshooting skills for diagnosing technical issues
• Excellent documentation skills for trouble tickets and system resolutions
• Outstanding customer communication and interpersonal skills
• Experience ensuring workstation compliance with security patches and requirements
• Ability to perform break-fix support for end-user computer devices
• Must have or be able to obtain NRC Public Trust Security Clearance

• CompTIA A+, Security+, or Network+ certifications
• Microsoft certifications • Experience in software testing, system administration, or IT operations
• Background in enterprise IT environments and patch deployment
• Knowledge of test automation frameworks
• Experience supporting government or high-security environments
• ITIL framework knowledge (certification training will be provided)

Bachelor's degree preferred, or equivalent relevant experience in IT support, system administration, or related technical field.

Pay & Benefits Summary
• Competitive hourly rate of $34.42/hour
• Career development and growth opportunities
• Professional certification support and training
• Opportunity to work with cutting-edge technology in mission-critical environments

Call-to-Action
Ready to join a respected team providing unmatched technical support? Apply now to start your career in a dynamic government contracting environment where your skills make a real difference!

System Administrator | Desktop Support | Windows 10 | Windows 11 | ServiceNow | IT Support | Government Contractor | Security Clearance