Help Desk Support: II Onsite Port Arthur, TX

  • Sabine Pass, TX
  • Posted 5 hours ago | Updated moments ago

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Contract - 2+ mo(s)

Skills

HELP DESK
TICKET
TICKETS

Job Details

Help Desk Support: II

All who apply MUST work on-site in Port Arthur, TX AND will be working overnight and weekend hours - rotating schedule - at least through March.

-Provides first level IT support for all end-users via telephone, email or chat
-Troubleshoots and resolves hardware, software and voice/data communication systems issues
-Escalates calls when appropriate
-Writes concise, informative service tickets
-Follows up on all tickets in a timely manner and pursues issues through to resolution

Requirements:
-3 to 5 years of relevant experience
-Requires experience using ticketing systems and writing technical support reports and documentation
-Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About iSphere