ServiceNow ITOM Tester

Overview

On Site

Full Time

Part Time

Accepts corp to corp applications

Contract - Independent

Contract - W2

Skills

Attention To Detail

Regression Analysis

Acceptance Testing

Test Plans

Test Cases

Test Scripts

User Stories

Continuous Integration

SOAP

Collaboration

Configuration Management Database

Mapping

Event Management

Manual Testing

Agile

Scrum

Test Management

Defect Tracking

JIRA

Application Lifecycle Management

Analytical Skill

Documentation

Communication

Testing

Splunk

Dynatrace

SolarWinds

IT Service Management

ServiceNow

IT Operations

Job Details

Job Title: ServiceNow ITOM Tester

Location: San Francisco, CA

Job Summary

We are seeking a detail-oriented ServiceNow ITOM Tester to validate and ensure quality delivery of IT Operations Management (ITOM) solutions on the ServiceNow platform. The role requires strong functional and technical testing experience across ITOM modules, integrations, and discovery processes.

Key Responsibilities

Perform functional, integration, regression, and UAT testing for ServiceNow ITOM implementations
Validate ITOM modules including Discovery, Service Mapping, Event Management, and CMDB
Create and execute test plans, test cases, and test scripts based on requirements and user stories
Validate Discovery schedules, MID Server configurations, and CI data accuracy
Test integrations (REST/SOAP) with monitoring and third-party tools
Log, track, and retest defects using JIRA, ServiceNow, or similar tools
Collaborate with developers, architects, and business stakeholders to ensure quality releases
Support release cycles and production validation

Required Skills & Qualifications

Strong hands-on experience testing ServiceNow ITOM modules
Solid understanding of CMDB, Discovery, Service Mapping, and Event Management
Experience in manual testing; exposure to automation is a plus
Familiarity with Agile/Scrum delivery models
Experience with test management and defect tracking tools (JIRA, ALM, ServiceNow)
Good analytical, documentation, and communication skills

Nice to Have

Experience testing integrations with monitoring tools (Splunk, Dynatrace, SolarWinds, etc.)
Exposure to ITSM processes (Incident, Change, Problem)
ServiceNow CSA or ITOM certification

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