Need - Agiloft Support Executive - VB

Hi,

The following requirement is open with our client.

Title : Agiloft Support Executive

Location : Stamford, CT

Duration : 12+ Months

Relevant Experience (in Yrs.): 7+

Detailed Job Description:

• Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them Follow all ticket SLA and notation departmental guidelines Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software Perform routine server installations and refreshes following documentation to ensure maximum availability Maintain accurate and detailed records of customer interactions, including support tickets and resolutions Validate and escalate more complex technical issues to the appropriate teams Other duties as assigned Required QualificationsA customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work Strong verbal and written communication skills Ability to manage multiple tasks independently and as part of a team in a fast-paced environment High attention to detail and organizational skills Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging programs.