Techno functional Lead

Title: : Techno-Functional Lead 

Location : Remote

Duration: 6 months

Note: They have shared a very urgent requirement as the project has already started. Give this a top priority. They are looking for someone who is technically very strong

Description: You will be responsible for:

Techno-Functional Leadership
• Function as the primary Veeva subject matter expert across Vault CRM, PromoMats, MedComms & MedInquiry
• Translate complex business workflows into scalable configuration and technical solution design
• Own solution blueprinting, technical feasibility analysis, data governance alignment, and in-platform enhancements
• Ensure configuration-first implementation approach, optimizing for performance, upgrade compliance & technical debt reduction

Solution Architecture & Configuration Governance
• Validate object models, lifecycles, workflows, MLR and medical inquiry processes, role models & metadata design
• Govern release packaging, change control and audit-ready configuration documentation
• Drive content governance, claims/reference linkage, taxonomy and brand portal structures

Platform Integrations & Data Strategy
• Lead integration architecture across CRM, MDM, MAP, MedInfo, Analytics & Field Systems using Veeva APIs / Vault Loader
• Ensure error monitoring, job scheduling, sync governance & data integrity reporting
• Support data migration strategies including mapping, cleansing, validation & reconciliations before/after go-live
Testing, Validation & Go-Live Assurance
• Oversee SIT, E2E, regression & UAT cycles including user readiness assessments
• Support validation documentation including URS/FRS/RTM and GxP compliance evidence
• Approve go-live checklists covering users, environments, workflows, SLAs, reporting and SOP adoption

Operations Excellence & Managed Services Governance
• Govern L1–L3 triage with SLAs, severity management, RCA, backlog reduction and continuous improvement
• Drive platform performance monitoring, enhancement prioritization and release impact readiness
• Deliver monthly operational dashboards for ticket trends, SLA adherence and business value realization

Stakeholder Engagement & Communication
• Provide strategic guidance to Commercial IT, Medical Affairs, Field Enablement & Compliance teams
• Influence roadmap evolution using insight-driven recommendations & platform best practices
• Serve as escalation owner with Veeva Product Support and vendor teams

Training, Knowledge & Adoption
• Lead train-the-trainer, SOP creation, and asset handover for long-term adoption
• Maintain centralized knowledge assets including configuration specs, SOPs & change logs
• Ensure user proficiency for PromoMats MLR operations, MedComms governance, MedInquiry case processing & CRM workflows

Must Have

Desired Profile (Key Skills):
Experience
• 10+ years in techno-functional delivery roles for Veeva Vault platform implementations in Life Sciences
• Must have multi-module hands-on experience: Vault CRM, PromoMats, MedComms & MedInquiry
• Proven ability to lead end-to-end implementations & operational run models within regulated environments
Technical Expertise 
• Strong configuration knowledge across workflows, lifecycles, security, page layouts, dashboards & metadata
• Practical experience using Veeva APIs, Vault Loader, Integration Monitoring, Data reconciliation
• Strong understanding of GxP controls, validation practices & inspection-readiness compliance
Commercial & Medical Domain Competency
• CRM field engagement workflows, territory alignment, call capture & reporting
• MLR compliance frameworks, claims/reference governance, content readiness for CRM
• MedInfo case lifecycle, SLA tracking, structured response & escalation pathways

Leadership & Delivery Skills
•    Exceptional stakeholder management, risk navigation & executive communication.
•    Ability to lead distributed global teams across onshore–offshore delivery.
•    Strong analytical ability for SLA reporting, operational insights & scaling decisions.

Good to have

•    Veeva certifications (Vault Admin / CRM) strongly preferred.
•    Hands-on experience with Veeva RIM, Align, or OpenData Network.
•    PMP, SAFe, or Agile credentials.
•    Exposure to AI-led operations enhancements or workflow automation accelerators.