ServiceNow Customer Experience Strategist

Overview

Remote
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

servicenow
Microsoft
Adobe Suite

Job Details

Vega is Hiring! ServiceNow Analyst/ Strategist for our direct client. The Customer Experience Strategist will be responsible for planning, facilitating and executing human-centered design processes across multiple projects. This role will be responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences.

Job requirement:

  • Executive presence: can quickly establish credibility with and influence Leadership level teams, Advanced
  • Experience leading multi-disciplinary teams through the entirety of the human-centered design process, Advanced
  • Excellent written and presentation skills with the ability to explain complex concepts and controversial findings
  • clearly to a variety of audiences, including senior management, Advanced
  • Demonstrated ability to think strategically about issues impacting an entire portfolio or business unit, Advanced
  • Strong knowledge of primary research approaches including quantitative and qualitative market research, Advanced
  • Proven ability to think critically as well as creatively while managing internal customers, complex projects and driving business requirements and customer expectations, Advanced
  • Excellent Microsoft and/or Adobe Suite skills, Advanced

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