Field Technical Support Representative

Position Title: Field Technical Support Representative

Location: 1776 Centennial Dr,McPherson, KS 67460

Anticipated Start Date: Tentative start Date 06/23

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months with possibilities for extension

Job Type: Contract: 40 hrs/week

Pay Range: $20 to $22/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Responsibilities
* Provides on-site client facing support; including installation, servicing, and repairing systems.
* Quality checks operational status of system equipment before deployment.
* Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications
* 3+ of field support experience
* Hardware/software installation, support and troubleshooting
* Experience with Windows 10
* Experience with MS Office and OS365
* Configuring new PC's/notebooks via SCCM imaging
* Ticket management experience
* iOS device familiarity
* Lift and carry up to 40lbs

Work Environment
* Office environment
* Walk up Kiosk support
* Vending and Locker resupply

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Interested candidates please send resume in Word format Please reference job code 239551 when responding to this ad.