IT Help Desk Technician

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 26 week(s)

Skills

Help Desk

Job Details

IT Help Desk Technician  

 (6-Month Contract)

Location: Pittsburgh Metropolitan Area Local Candidates Only (Onsite Training Required)
Schedule: Full-Time | Varies After Training /Hybrid Options
Pay Rate: $20/hour
Contract Length: 6 Months
Education: Associate Degree Recommended (or Equivalent Experience)

Job Overview

We are seeking a skilled and customer-focused IT Service Desk Technician for a 6-month contract role to provide frontline technical support for our internal users. This role involves assisting with a variety of hardware and software issues, ensuring timely and effective resolution while maintaining a high standard of service. The ideal candidate has a strong technical foundation, excellent communication skills, and thrives in a dynamic support environment.

Training & Scheduling

 

  • Initial Training Schedule:
    Monday – Friday, 8:00 AM – 5:00 PM (for 4–6 weeks onsite)

  • Post-Training Shifts:

  • Must be flexible to work any shift based on business needs and staffing requirements

  • We make every effort to assign a consistent shift, but reserve the right to adjust schedules

  • Likely shift schedules include Sunday–Thursday or Tuesday–Saturday

  • Core support hours:

  • Monday–Saturday: 6:00 AM – 1:00 AM

  • Sunday: 8:00 AM – 7:00 PM

  • Remote/Hybrid Work Model:

  • Shifts starting before 11:00 AM require in-office presence Tuesday–Thursday

  • Shifts starting at 11:00 AM or later are fully remote

    Key Responsibilities

    • Provide end-user technical support for hardware, software, and networking issues

    • Troubleshoot and resolve desktop, laptop, and MacBook-related problems

    • Support retail systems (registers, pinpads, handheld PDT devices, etc.)

    • Perform basic user account and application support (e.g., password resets, MFA, VPN connectivity)

    • Maintain accurate documentation within ticketing systems

    • Deliver exemplary customer service with a calm, professional demeanor—even under pressure

    • Communicate effectively through written reports and verbal updates

    • Follow established procedures for issue escalation and resolution

    Qualifications

    • Associate degree preferred; equivalent experience considered

    • Strong technical knowledge of:

    • Windows and macOS operating systems

    • Desktop/laptop hardware and peripheral devices

    • Common business applications and software

    • Basic network troubleshooting

  • Experience using ticketing systems and documenting technical support activities

  • Outstanding communication and interpersonal skills

  • Ability to de-escalate user issues and maintain professionalism

  • Must be local and available for onsite training and hybrid support

    Preferred Experience Areas

    • Desktop/Client Support (imaging, setup, troubleshooting)

    • Retail IT support (point-of-sale hardware, mobile devices)

    • Help Desk or Technical Support environments

    Apply today to join a dedicated team that values technical skill, customer service excellence, and adaptability in a fast-paced IT support environment.

    #INDCEI

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