Overview
Skills
Job Details
Administration - Cloudability/Turbonomics/PowerBi User Administration for all Cloud maintenance systems (Turbonomics & Cloudability) - Move/Add/Deleteo Within 3 business days of request Update Account Groups/Hierarchy - Move/Add/Deleteo Within 3 business days of request or part of monthly/quarterly reporting cycle Subscription Updates - Add static tags to new subscriptions and maintain existing with correct information - inputting tickets into ServiceNow for tagging updates to Azureo Within 3 business days of request or part of monthly/quarterly reporting cycle Automation - automate system processes as available - including creating and maintaining APIs or other connectionso Ad hoc timeline determined on a case-by-case basis Process Documentation - Create and maintain documentation for all processeso Quarterly reviews and ad hoc as changes occur Anomaly Maintenance - Add/Change/Delete anomaly detectiono Ad hoc timeline determined on a case-by-case basis Set up future features and capabilitieso Ad hoc timeline determined on a case-by-case basis Maintain Vendor Credentials for subscriptions including Advanced Featureso Within 3 business days of request or part of monthly/quarterly reporting cycle General system maintenanceo Ad hoc timeline determined on a case-by-case basis Create/maintain business ruleso Ad hoc timeline determined on a case-by-case basisReporting - Cloudability/Turbonomics/PowerBi Report/Dashboard creation and maintenance - Add/Change/Delete updates to other systems using Cloudability data includes but not limited to Power Bi, Cost Transparency & Turbonomicso Prior to monthly/quarterly reporting cyclePlanning and Forecasting - Cloudability/Cost Transparency Create/Maintain plans according to our forecasting/budgeting cycles - includes validating Cloud transforms in Cost Transparency (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA