Application Support Engineer-100% Remote

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

RTP
Real Time Payment
Splunk
Java
SLA
SiteScope
Dynatrace
Mainframe
AWS

Job Details

Greetings from Javen Technologies Inc.,

Direct client requirement...

Job Title: Application Support Engineer III
Location: 100% Remote
Duration: 6 months contract

Job Description:

Role Summary:

Serves as the technical lead for RTP Rail TechOps, overseeing incident response, mentoring offshore engineers, and driving continuous improvement across monitoring, tooling, and documentation. Acts as a strategic liaison between TechOps and development teams supporting RTP services.

Key Responsibilities:

Leadership & Strategy

  • Build deep expertise in RTP integrations and transaction flows.
  • Establish cross-functional relationships across payment rail teams.
  • Own escalation decisions and handoffs from TechOps to development.
  • Mentor offshore engineers.
  • Lead postmortems, RCA reviews, and playbook updates.

Incident Monitoring & First Response

  • Monitor SiteScope and Splunk alerts for system health and transaction anomalies.
  • Perform initial triage using documented playbooks.
  • Escalate critical issues to on-call development and leadership.

Troubleshooting & Analysis

  • Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools.
  • Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.

Ticket Management & Shift Coverage

Log and manage incidents in ServiceNow and Confluence.

Ensure smooth shift handovers with detailed documentation.

Own EST to IST shift transitions and knowledge continuity.

Technical Leadership

  • Lead L2 troubleshooting for RTP services and integrations.
  • Evaluate customer impact of unplanned dependency outages, and planned maintenance.
  • Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS/ECS/Fargate).
  • Drive RCA and postmortem processes for critical incidents.
  • Maintain and improve technical documentation and playbooks.

Tooling & Automation

  • Enhance Splunk alerting and dashboard visibility.
  • Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations.
  • Develop automation scripts for monitoring.
  • Define and maintain SLO-based alerting thresholds.

On-Call & Reliability

  • Participate in 24x7 on-call rotation.
  • Partner with development teams to improve CI/CD reliability and observability.

Key Skills:

  • Java/Spring boot, REST API debugging, AWS (Aurora, ECS, Lambda)
  • Splunk, SiteScope
  • Grafana, Snowflake
  • Kafka, MQ, Networking, SQL
  • Linux, Oracle
  • Mainframe, COBOL, CICS, DB2
  • ServiceNow, Confluence

Joshua Gidugu

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About Javen Technologies, Inc