Junior Production Support Analyst

A production support career means constantly tackling new challenges with no two days being the same. Production Support Analysts are excellent problem-solvers and get their sense of achievement from preventing an incident causing major business impact. You will learn the technology and business inside out. The nature of the job means you re working with a diverse range of people across different departments all the time. If you have good relationships with colleagues, you ll build a positive reputation for yourself throughout the company which can lead to job opportunities. Its unpredictable. Production support is great for those that want every day at work to be different. You must be open-minded and ready to learn on the go.

• The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• Work closely with other team members as well as work independently to be able to resolve issues.
• Responds to user requests and incident tickets requiring application-level intervention.
• Monitors team ticket queue and email inbox and works to resolve issues in a timely manner.
• Develop and maintain accurate technical and user documentation.
• Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and/or data related issues.
• Collect and provide reporting applications health and usage metrics.
• Work with team members, Vendors, system/database administrators, and end users to resolve issues.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Must be able to quickly work through situations to determine impacts.
• Performing operational tasks (monitor logs and job statuses to confirm successful completion)

Skills required:

• Good verbal/written communication skills with attention to detail
• Reading/Writing SQL Queries
• Splunk
• Dynatrace monitoring both application and database servers
• Ability to navigate Windows Servers and IIS configurations
• Ability to read and navigate application and system Log files