ServiceNow Business Analyst

Overview

On Site
$40.0000 - $41.0000
Full Time

Skills

ServiceNow Business Analyst
ServiceNow BA
ITSM
ITSM BA
ITSM Business Analyst
ITSM processes
BRD. FRD

Job Details

One of our Direct Client looking for ServiceNow Business Analyst


Job Details:
Job Title: ServiceNow Business Analyst
Location: Boston MA ( Hybrid )
Duration: 12 Months.
Pay Range : $40/hr


Please call me directly at or email me at to speak in detail about the job.


Top Skills : ServiceNow Business Analyst , ServiceNow BA, ITSM , ITSM BA, ITSM Business Analyst, ITSM processes, BRD. FRD,


Job Description


Responsibilities :



  • The ServiceNow ITSM Business Analyst



  • We are seeking a skilled and detail-oriented Business Analyst to join our team and play a pivotal role in driving platform enhancements, process mapping, and change enablement.



  • The ideal candidate will work closely with stakeholders to capture requirements, convert business needs into functional solutions, and ensure seamless implementation of enhancements within the ServiceNow ITSM and HR modules.



  • This role requires expertise in process documentation, stakeholder alignment, and continuous improvement initiatives.



Required Skills & Experience



  • 5+ years hands-on ServiceNow experience.



  • Strong functional knowledge in ITSM and HRSD modules.



  • Strong understanding of ITIL & HR process workflows



Key Responsibilities



  • Work with stakeholders to capture requirements for ITSM, catalog Items, workflows, ITSM processes or any other platform enhancement requests.



  • Convert business requirements into functional requirements/user stories.



  • Validate OOB capabilities vs customization needs



  • Maintain process documentation



  • Perform UAT coordination, stakeholder alignment, and release readiness validation.



  • Drive continuous improvement and identify automation opportunities.



  • Drive sprint planning with Product/process owners



  • Represent enhancements/ changes on platform at CAB for approvals



  • Work closely with Business Stakeholders, Process Owners and Project Managers.



  • Lead workshops, solution reviews, demos, and UAT sessions.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.