Production Operations Analyst PowerBI, ServiceNow, DTM experience 100% Remote 12+ Month Contract $33/hr W2

We have a 12 month contract with opportunity to extend for a Production Operations Specialist, must have 3-5+ years of DTM experience, ServiceNow user experience, PowerBI reporting experience and Microsoft Suite intermediate with Excel.

100% Remote.

Must Haves:

• Data Analytics and ServiceNow as a user required
• Process Improvement
• Investigative mindset, clear communication, team player
• Power BI reports as a user
• MS Excel (moderate skill), O365

Nice to haves:

• Healthcare/managed healthcare experience
• QA testing
• Agile methodology
• Ability to multitask
• Ability to de-escalate situations
• organization and time management

Disqualifiers:

• Not having enough business exposure

Responsibilities:
Daily responsibilities:

• Monitors DTM dashboards daily and follows the steps for related action items
• Communicates with DTM product owners, sponsors and other stakeholders so that issues and solutions are understood and addressed
• Investigates alerts, works with requesters and job owners to close alerts
• Monitors DTM inbox
• Works under guidance of DTM Leads and Product Owners
• Performs some basic and end-user testing to ensure DTM functionalities are intact
• Identifies trends and patterns and does research on trends and patterns, be self-driven on data analysis, visualization and reporting
• Identifies potential compliance risks and notifies DTM Product Owners and Leads
• Regular status reporting
• Brings ideas on automation/optimization for performance improvement
• Performance Metrics:
• Reduction in Critical Alerts in line with DTM target
• Meet minimum individual target set for Critical Alerts Removal for any given week
• Zero escalation from stakeholders on timeliness of response and resolution
• This role is unique because it requires a unique blend of technical expertise, proactive research, and cross-functional collaboration.

About this role:
Data Transmission Management (DTM) team is accountable to ensure compliance for Managed File Transfer (MFT) jobs, as per the Data Exchange Policy with a third party, be it a supplier, provider or others. Any such meta data non-compliance is flagged in DTM system and this operator position is going to be responsible to work with MFT job owners / stakeholders.