Salesforce Product Manager

Key Details:

• Direct Hire/Perm


• Location: Hybrid in Manhattan Beach OR remote (if remote must be willing to travel to the office monthly or quarterly)


• 30% Product Management, 30% Salesforce Team Leadership, 40% Solutioning/Architecting


• Requirements: ideally 10+ years in Salesforce, with strong CRM and Service Cloud experience, background in wholesale or retail sales cycles


• Salary: up to $185k


• No C2C or sponsorship

Responsibilities:

Strategic Planning and Leadership:

• Develop and maintain product roadmaps for Salesforce and other enterprise applications, aligning them with overall business strategy and goals


• Lead regular stakeholder meetings to gather feedback, prioritize requests, and communicate product updates


• Develop and present business cases for new initiatives or major upgrades to executive leadership


• Stay current with industry trends, including AI and machine learning, identifying implementation opportunities within enterprise applications

Product Development and Management:

• Collaborate with technical teams on design, development, configuration, and feature enhancements for all managed applications


• Oversee end-to-end product lifecycle, including configuration, quality assurance, testing, and deployment


• Manage integrations between different platforms and technologies, ensuring seamless data flow and functionality


• Lead the creation and maintenance of comprehensive product documentation, including user guides and training materials

Performance Optimization and Analysis:

• Establish and track key performance indicators (KPIs) for each application to measure success and drive continuous improvement


• Conduct regular analysis on feature performance, user satisfaction, and overall application efficiency


• Identify and implement optimization opportunities to maximize ROI and user experience

Team and Resource Management:

• Oversee day-to-day execution, planning, and resource allocation for application teams


• Manage project backlogs and facilitate backlog grooming sessions with development teams


• Foster personnel development and maintain high-performance standards within the team

Vendor and Stakeholder Management:

• Participate in vendor management, including tool evaluation, contract negotiation, and relationship management


• Collaborate with data science and AI teams to implement advanced solutions within enterprise applications


• Coordinate with cybersecurity teams to ensure all applications meet security standards and compliance requirements

Change Management and User Adoption:

• Lead change management initiatives to ensure smooth adoption of new features and applications across the organization


• Facilitate knowledge transfer and training sessions for end-users and IT team members


• Continuously gather and incorporate user feedback to improve application usability and effectiveness

Application Portfolio Management:

• Oversee a diverse portfolio of enterprise applications, including but not limited to Salesforce products, customer service platforms (e.g., Freshdesk), data backup solutions (e.g., OwnBackup), and other critical business systems


• Demonstrate flexibility and adaptability in managing various applications as assigned, regardless of their direct relation to Salesforce


• Quickly learn and become proficient in new applications as they are added to the portfolio

Qualifications:

• Recommended Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder, Platform Developer I & II, Application Architect, System Architect


• Expertise in client-side (Lightning Web Component, JavaScript, HTML, Visualforce, CSS) & server-side (Apex) expertise


• Experience using Salesforce data tools (Data Loader, DemandTools, VS Code).


• Experience integrating Salesforce with third party systems via web services (REST & SOAP, JSON & XML, etc.)


• Familiarity with AI and machine learning concepts, particularly in relation to Salesforce core and other enterprise applications


• Knowledge of AI-powered features in Salesforce (e.g., Einstein Analytics, Prediction Builder) and other enterprise applications


• Experience with configuration of advanced features in Amazon Connect, Service Cloud Voice, Einstein features, Tableau, chat bot, Retail Execution


• Excellent verbal and written communication skills


• Self-directed and comfortable working in fast-paced environments


• Able to solve complex problems and offer new perspectives on existing solutions


• Proficiency of Microsoft Office and product management tools (i.e. Atlassian suite)


• Demonstrated ability to lead and manage a team, including resource allocation, successful onboarding, fostering professional growth, and maintaining high performance standards through effective accountability measures

Work Experience:

• Minimum 7 years professional experience in Salesforce ecosystems


• Minimum 5 years Salesforce Service Cloud experience and Sale CRM


• Experience with Salesforce Lightning platform 5+ years (preferred)


• Experience with Salesforce B2B Commerce Cloud (preferred)


• Experience implementing new instances of Salesforce and other applications for global implementation


• Experience setting up and maintaining DevOps solution for multi-org code release

Job-Related Education:

• S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.