Deskside Technician I

Who we are:

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.



Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned



What do you need to succeed?

Excellent troubleshooting capability

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools





Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)



















+1 years corporate deskside support or equivalent experience

High School Diploma or equivalent

Maintain valid driver's license

Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule





What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;