W2 - Security Analyst III (ACM, Active Directory, Entra, Troubleshooting, Documenting) - Remote in WI

The client is looking for a Security Analyst III

Will close to submissions on 5/1 at 4:00PM CST.

- Experience with Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes. 5 years
- Experience with Microsoft Active Directory account provisioning, including Azure (Entra) provisioning 5 years
- Experience in troubleshooting Identity and Access Management issues for software. 5 years
- Experience with documenting process or procedures.

- Change management controls within a Customer Relationship Management (CRM) ticketing system like Cherwell, ServiceNow, or a Change Management Database (CMDB) system.
- Cayosoft experience provisioning accounts
- Salesforce user and profile management
- Experience and knowledge in provisioning Microsoft O365 licensing

Interview Process: Microsoft Teams with video required.

Duration of the Contract: Until 6/30/25 with possibility of extension.

Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This role is 100% remote within the state of WI.

Project Details: This role will work on the provisioning and de-provisioning of accounts and data permissions for our agency's Customers and Partners needing access to various technology environments and associated data. This Security Analyst position is part of a dynamic and versatile team that concentrates on Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes in a multi-domain organization. The position will report to the BITS Section Manager or Supervisor overseeing the Access and Identity Management Support team (AIMS), this position will function as an Access and Identity Management Administrator for The Department of Health Services. The AIMS team is positioned within the Technical Operations and Support Section (TOSS) in the Bureau of Information Technology Services (BITS). The team is responsible for provisioning and de-provisioning account and data permissions for our agency's Customers and Partners needing access to various technology environments and associated data. This position will work with team members, project staff, and other stakeholders to improve and integrate AIMS processes. This position will also assist in the development and updating of documentation.

Detailed Job Description:

This Security Analyst position is part a dynamic and versatile team that concentrates on Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes in a multi-domain organization. The position will report to the BITS Section Manager or Supervisor overseeing the Access and Identity Management Support team (AIMS), this position will function as an Access and Identity Management Administrator for The Department of Health Services. The AIMS team is positioned within the Technical Operations and Support Section (TOSS) in the Bureau of Information Technology Services (BITS). The team is responsible for provisioning and de-provisioning account and data permissions for our agency's Customers and Partners needing access to various technology environments and associated data.

This position will work with team members, project staff, and other stakeholders to improve and integrate AIMS processes. This position will also assist in the development and updating of documentation.

Technologies include, but are not limited to, Active Directory, Entra (Azure) Active Directory, Dynamics 365, ticket tracking systems such as Cherwell, and use of general office tools such as Microsoft Word, Excel, and Outlook.

This position requires strong customer service skills, communication, organizational skills, and prioritization skills. A good candidate will have the ability to work with minimal supervision, switch between multiple tasks as needed, ability to work within a team and as an individual, and the ability to generate or update documentation.

Rotating 24x7 on call will be required.

Selected candidates must provide 3 references with 2 that have supervised the candidate.

Required Qualification	Experience
Active Directory Users and Computer utility	5 years
Access Control Management, and applying ACM best practices in account provisioning,	5 years
Microsoft Entra (Azure) cloud services	5 years
Change management controls within a Customer Relationship Management (CRM) ticketing system like Cherwell, ServiceNow, or a Change Management Database (CMDB) system.	5 years
Microsoft Office Suite (i.e. Word, Excel, Outlook, etc.)	5 years
Business communication principles and techniques	5 years
Requested software or tools experience
Cayosoft experience provisioning accounts
Salesforce user and profile management
Experience and knowledge in provisioning Microsoft 0365 licensing

Additional details: Selected candidates must provide 3 references with 2 that have supervised the candidate.