Overview
Remote
$60 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
IT Service Management
ITIL
ServiceNow
Software Asset Management
IT Operations
Agile
Workflow
Design Review
Configuration Management Database
Job Details
Job Title: ServiceNow ITSM Architect (Remote)
We are seeking an experienced ServiceNow ITSM Architect to lead the design, development, and implementation of ServiceNow ITSM solutions. The ideal candidate will have deep expertise in ITSM best practices, hands-on ServiceNow configuration, and a strong ability to align platform capabilities with business needs.
Key Responsibilities:
- Lead the architecture and design of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge, etc.)
- Define and implement platform governance, standards, and best practices.
- Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality.
- Provide strategic guidance for ServiceNow upgrades, enhancements, and integrations.
- Conduct assessments and provide recommendations for process improvements using ServiceNow capabilities.
- Work closely with developers and admins to ensure best practices in scripting, workflows, UI policies, and data models.
- Support the implementation of integrations between ServiceNow and other enterprise tools (e.g., monitoring, CMDB sync, etc.)
- Conduct design reviews and ensure solution alignment with enterprise architecture.
- Mentor and guide development teams in technical design and architecture decisions.
Required Skills and Experience:
- 8+ years of experience in IT Service Management (ITSM)
- 5+ years of hands-on experience with ServiceNow, especially ITSM modules
- Strong knowledge of ITIL processes and certifications (ITIL v3/v4) is preferred
- Experience with CMDB, Discovery, and Service Mapping
- Proficiency in ServiceNow scripting (Business Rules, Script Includes, UI Actions, Client Scripts)
- Familiarity with Flow Designer and Automation Engine
- Experience with integrations using REST/SOAP APIs
- ServiceNow Certified System Administrator (mandatory)
- ServiceNow Certified Implementation Specialist ITSM (preferred)
- Strong communication and stakeholder management skills
Preferred Qualifications:
- Experience with other ServiceNow modules like ITOM, HAM/SAM, CSM, or SecOps
- Experience in Agile/DevOps environments
- Knowledge of service portals and custom widget development
- Exposure to ServiceNow architecture in multi-instance, multi-departmental environments
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