Product Support Engineer

Date Posted:
2025-07-01
Country:
United States of America
Location:
HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. ;br>Security Clearance:
None/Not Required

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace is looking for a Product Support Engineer to join our team supporting the A320neo program within Aftermarket Technical Services team (AMTS) in Chula Vista, CA. The successful candidate will be responsible for leading field issue investigations, driving corrective action, coordinating with airline support managers, writing service bulletins, and executing our product support requirements. The individual will also be responsible for maintaining customer satisfaction with our OEM partners, internal stakeholders, and airline customers.

What You Will Do

• Technical focal responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner.
• Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes.
• Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field. Implement effective and cost conscious retrofit plans.
• Management of our product support requirements including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials.
• Work to effectively understand and resolve warranty disputes.
• Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work.
• Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.
• Ensure Product Support Agreement compliance.
• Develop maintenance management guidelines.
• Travel up to 20% domestically and internationally when circumstances permit

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• Experience working in the Aerospace Industry

Qualifications We Prefer

• Technical knowledge of Nacelle and Engine build up (EBU) products
• Understanding of the design of aerospace structures and systems, technical support manuals, and knowledge of contracts and specification documents
• Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools)
• Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)
• Experience building and delivering technical presentations to internal and external customers while focusing on clear, audience-specific messaging (executives, OEM partners, and airlines).
• Strong understanding of the commercial implications of engineering changes, field issues, and investigations
• Customer Support and/or Supplier management experience
• Experienced using MS Office - Excel, Project, Word, and Powerpoint
• Experienced using Teamcenter, CRM software (MS Dynamics, Salesforce, etc.), SAP, CATIA V5

What We Offer Benefits

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Role Type Definitions:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role. (Select One)

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

The salary range for this role is 112,000 USD - 224,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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