Overview
On Site
$45 - $50 hourly
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - Temp
Skills
Scripting
Customer Relationship Management (CRM)
Interactive Voice Response
API
Information Assurance
Impact Analysis
Information Architecture
Preventive Maintenance
Project Management
Performance Management
Quality Management
Quantum Mechanics
Unit Testing
Quality Assurance
Training
Reporting
Telephony
Amazon Web Services
Twilio
Genesys
Cloud Computing
Collaboration
Mentorship
Telecommunications
ACD
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Houston, TX that is looking for a talented Software Engineer to join their team and support our Cloud Contact Center platforms, specifically NICE CXone.
Summary:
In this role, you will be deeply involved in all aspects of cloud technology for the Contact Center. Your responsibilities will include designing and developing products and features, conducting unit testing, performing code reviews, and resolving bugs identified during the QA process. You will work in both test and production environments, collaborating closely with other Software Engineers, Project Managers, and team members. Additionally, you will mentor others and train stakeholders.
REQUIREMENTS:
* High School diploma or GED required
* 2-4 or more years of IVR and ACD development experience
* 1-3 or more years of CXone Studio scripting
* CRM integration experience
* Experience in IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development
* Experience with IA, PM, QM, Personal Connection, and Enlighten AI is a plus
* Proficiency in designing and developing products, features, unit testing, code reviews, and resolving bugs discovered in the QA process
* Experience working in both test and production environments
* Experience in training end-users on NICE CXone admin tools and reporting
* Additional cloud telephony experience with platforms such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 is a plus
* Ability to collaborate with stakeholders to convert business requirements into NICE CXone solutions
* Experience mentoring others on the Telecom team
* Ability to work independently
* Preferred certifications: Core and Core+ Certified, NICE Certified Implementation Engineer (NCIE), and ACD Administrator certification
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Houston, TX that is looking for a talented Software Engineer to join their team and support our Cloud Contact Center platforms, specifically NICE CXone.
Summary:
In this role, you will be deeply involved in all aspects of cloud technology for the Contact Center. Your responsibilities will include designing and developing products and features, conducting unit testing, performing code reviews, and resolving bugs identified during the QA process. You will work in both test and production environments, collaborating closely with other Software Engineers, Project Managers, and team members. Additionally, you will mentor others and train stakeholders.
REQUIREMENTS:
* High School diploma or GED required
* 2-4 or more years of IVR and ACD development experience
* 1-3 or more years of CXone Studio scripting
* CRM integration experience
* Experience in IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development
* Experience with IA, PM, QM, Personal Connection, and Enlighten AI is a plus
* Proficiency in designing and developing products, features, unit testing, code reviews, and resolving bugs discovered in the QA process
* Experience working in both test and production environments
* Experience in training end-users on NICE CXone admin tools and reporting
* Additional cloud telephony experience with platforms such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 is a plus
* Ability to collaborate with stakeholders to convert business requirements into NICE CXone solutions
* Experience mentoring others on the Telecom team
* Ability to work independently
* Preferred certifications: Core and Core+ Certified, NICE Certified Implementation Engineer (NCIE), and ACD Administrator certification
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.