Help Desk L1 Agent

Overview

On Site
$20 - $25
Full Time

Skills

Analytical Skill
IBM
Service Desk
Technical Support

Job Details

Avanciers are seeking a hands-on, experienced Help Desk L1 Agent to join our team for a 6-month contract in Vandalia, OH. This role requires 5 days per week onsite presence. You'll be the first point of contact, providing critical technical support and troubleshooting in a fast-paced environment.

What You'll Bring:

  • 2+ years of experience in Help Desk/Customer Service and troubleshooting in service desk environments.

  • Technical degree or equivalent experience.

  • Knowledge of internal mainframe/server applications like Shares, QIK, IBM/TSO/TPX, and SCEPTRE is a big plus.

  • Strong verbal, written, and analytical skills.

  • Ability to multi-task and solve problems under pressure.

Bonus Points (Preferred):

  • A+ Certification

  • Apple Certification (Apple Genius)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.