Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship
Skills
Oracle
Oracle EBS
RightNow
Cascading Style Sheets
Scripting
.NET
PHP
JavaScript
HTML
Customization
Business Rules
Workflow
OSvC
Job Details
Skills:
- Extensive experience with Oracle RightNow Service Cloud implementation, customization, and support.
- Strong proficiency in PHP, .NET, JavaScript.
- Good hands-on experience with OSvC BUI as well as Agent Desktop
- Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
- Expertise in using REST APIs for integration with external systems
- Understanding of email configurations and mailbox management in OSvC.
- Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal
- Strong problem-solving skills, with the ability to troubleshoot complex issues.
- Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
- Strong communication skills and ability to work effectively with cross-functional teams.
Preferred:
- Certifications in Oracle RightNow or related technologies.
- Experience with additional Oracle Service Cloud modules or integrations.
- Knowledge of Agile development methodologies.
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