Digital Content Lead

RESPONSIBILITIES:
Kforce has a client in need of a Digital Content Lead in Boston, MA.

Responsibilities:
* Write and edit internal and external communications and documents
* Ensure consistency of messaging and strategies across departments
* Track performance of digital content and recommend improvements
* Ensure websites follow best practices for design and communication
* Identify and fix website issues (broken links, spelling, formatting)
* Develop standards, policies, and guidelines for content based on best practices
* Support digital services team with customer service strategy and efficient processes
* Coordinate use of the Content Management System (CMS), provide training, and content support
* Assess business needs for digital content and manage requests for updates
* Evaluate and recommend digital authoring, development, and publishing tools
* Ensure all content meets accessibility requirements and uses plain language
* Track usage and feedback for internal sites and maintain governance plans
* Manage author/editor roles, provide training, and review content performance
* Oversee social media responsibilities, including posting videos and creating newsletters

REQUIREMENTS:
* Bachelor's degree in English, Journalism, Communications, or related field
* Minimum five years of experience in web content design, implementation, and support
* Basic project management knowledge
* Customer service orientation with understanding of marketing principles
* Leadership and team management experience
* Collaborative team experience
* Ability to prioritize and execute tasks under pressure
* Strong analytical and problem-solving skills
* Ability to gather, analyze, and meet business requirements
* Familiarity with web authoring, development, publishing tools, and CMS
* Skilled in information architecture and web usability
* Knowledge of UI/UX principles and ability to evaluate content for usability
* Experience with accessibility best practices and WCAG standards
* Proficient in writing and editing for digital communications
* Strong interpersonal, written, and oral communication skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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