Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Microsoft
Microsoft Windows
Microsoft Outlook
Microsoft Office
Wireless Communication
Writing
Customer Service
Technical Support
Problem Management
SANS
Computer Hardware
Mobile Devices
Instructional Design
Job Details
Job Role: Technical Support Analyst 2
Location: Colonial Heights, VA (ONSITE)
Required/Desired Skills
- Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams.
- Skilled in wireless devices.
- Ability to communicate effectively verbally and in writing with individuals.
- Customer Service skills that include a "customer first" attitude.
- Position is responsible for agency-specific end user support throughout the Richmond District.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
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