iSeries / Power Systems Manager

Position Overview
We are seeking a highly skilled iSeries / Power Systems Manager to lead a team of engineers responsible for the administration, maintenance, and optimization of iSeries systems within a major casino resort IT environment. This position will play a critical role in system operations, project leadership, team development, and service delivery-ensuring high availability, performance, and compliance across the enterprise.

Essential Duties & Responsibilities

• Lead and manage a team of iSeries engineers, providing technical direction and administrative oversight.
• Serve as escalation point for complex technical issues related to iSeries / Power Systems.
• Collaborate with IT managers and technical staff to participate in incident response and system status communications.
• Plan, design, implement, and coordinate iSeries support activities.
• Act as IT Crisis Manager, ensuring effective communication and resolution of major incidents.
• Drive adoption of new technologies and methodologies to address evolving business needs.
• Supervise day-to-day operations and train team members on emerging systems and tools.
• Mentor and coach staff; manage workloads, assignments, evaluations, and professional development plans.
• Oversee task scheduling, project deadlines, and prioritization of service requests and incidents.
• Provide KPI data and trend analysis for leadership and stakeholders.
• Ensure compliance with IT quality, security, and operational standards.
• Develop and maintain service level agreements (SLAs) and business level agreements (BLAs).
• Manage iSeries system security and ensure compliance with regulatory requirements.
• Maintain and update policy and procedures documentation.
• Contribute to knowledgebase and documentation, including SOPs and standards.
• Serve as primary point of contact for iSeries-related projects.
• Identify and implement performance improvements and process optimization strategies.
• Oversee performance tuning, maintenance, and reporting for iSeries systems.
• Communicate effectively with executives, management, and cross-functional teams.
• Manage and prioritize workload and project execution across the iSeries team.
• Delegate tasks in alignment with evolving business priorities.
• Maintain consistent and regular attendance, including availability for on-call and after-hours support.
• Adhere to safety protocols and perform other related duties as required.

Minimum Qualifications

• Must be at least 21 years of age.
• Authorized to work in the United States.
• Bachelor's degree preferred; equivalent professional experience accepted.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and other certifications or licenses as required.
• Minimum 5 years of experience managing technical teams in enterprise IT environments.
• Strong technical foundation in IBM iSeries / Power Systems.
• Practical knowledge of networking protocols and services such as DNS, DHCP, and TCP/IP.
• Hands-on experience supporting multiple iSeries environments.
• Familiarity with high-availability and replication tools (e.g., iTERA).
• Understanding of enterprise infrastructure components (LAN/WAN, UPS systems, etc.).
• ITIL certification highly preferred.
• Strong problem-solving and process improvement skills.
• Proven ability to manage multiple priorities in a dynamic setting.
• Experience in staff development, performance management, and leadership.
• Excellent interpersonal and communication skills, with a customer-focused approach.
• Must maintain a clean, professional appearance in alignment with company standards.
• Flexible schedule including nights, weekends, and holidays as required.

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