Client Services Support II

  • Troy, MI
  • Posted 6 days ago | Updated moments ago

Overview

On Site
Contract - Independent
Contract - W2

Skills

Mobile Devices
Inventory
ServiceNow
Collaboration
Customer Experience
Microsoft Azure
Technical Support
Virtual Private Network
SAP
Regulatory Compliance
Customer Satisfaction
Communication
Documentation
Microsoft Office
Project Management
Management
Workflow
Leadership
Reporting
Computer Networking
Project Implementation
Active Directory
Identity Management
Industry-specific
SAP R/3
Customer Service
Configuration Management
Microsoft Windows
Optimization
Storage
Data Management
Customer Engagement
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

Responsibilities

Deliver technical deskside and remote IT support for customers, ensuring timely resolution of technical issues.

Provide specialized MAC support, including imaging, deploying, and troubleshooting Apple devices.

Manage and maintain accurate records of IT equipment and mobile devices for inventory purposes.

Support conference room technologies, including Teams Rooms and Crestron systems, ensuring seamless meeting experiences.

Utilize tools like ServiceNow to document, track, and escalate technical issues as needed.

Collaborate with users to understand and meet their IT needs, fostering strong relationships to enhance the client experience.

Administer and troubleshoot systems such as Active Directory, Intune, and Azure to ensure smooth operations.

Provide white-glove IT support to executive-level clients when necessary.

Evaluate and improve support processes to enhance efficiency and customer satisfaction.

Troubleshoot and resolve VPN, networking, and ZScaler-related connectivity issues.

Assist with SAP system support and configuration as required.

Travel to various sites as needed to provide onsite support and address technical challenges.

Maintain and deploy both MAC and PC systems, ensuring compliance with organizational standards.

Proactively identify opportunities to streamline workflows and improve case management processes.

Ensure operational readiness of Office Suite, Teams, and related tools for end-users.

Manage escalations effectively to achieve logical resolutions and maintain high customer satisfaction

Requirements

Demonstrated expertise in customer service to deliver exceptional client support and satisfaction.
Strong communication skills to effectively interact with clients, team members, and C-suite executives.
Proficient in office functions, documentation, and organizational processes.
Advanced knowledge of Microsoft Office Suite and related tools for efficient task execution.
Familiarity with project management principles to oversee and streamline workflows.
Proven leadership skills to guide and support team members in achieving objectives.
Ability to troubleshoot and resolve issues promptly to minimize disruptions.
Capability to track and report progress on projects and tasks effectively.
Networking proficiency to ensure seamless connectivity and support.
Willingness to travel for onsite client support and project implementation.
Expertise in Active Directory and deskside support for system configurations and user management.
Understanding of construction-related processes to support industry-specific requirements.
Ability to execute tasks efficiently, ensuring high-quality deliverables.
Familiarity with SAP R/3 and its applications in client service operations.
Skilled in configuration management and Windows OS for system optimization.
Knowledge of storage solutions and best practices for data management.
Experience in streamlining processes to improve efficiency and reduce costs.
Availability for onsite client engagement and support as required.

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